Systems Operations Manager
Current
Jul 2017 - Present
AeroLeads people directory · profile
Marc Shepherd Email & Phone Number
Systems Operations Manager at AAIS (American Association of Insurance Services)
at
AAIS (American Association of Insurance Services)
1 work email found
@aaisonline.com
3 phones found area 650 and 836
LinkedIn matched
✓ Verified Jul 2026
4 data sources
Profile completeness 100%
Current company
Role
Systems Operations Manager at AAIS (American Association of Insurance Services)
Location
Glide, Oregon, United States
Who is Marc Shepherd? Overview
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Quick answer
Marc Shepherd is listed as Systems Operations Manager at AAIS (American Association of Insurance Services) at AAIS (American Association of Insurance Services), based in Glide, Oregon, United States. AeroLeads shows a work email signal at aaisonline.com, phone signal with area code 650, 836, and a matched LinkedIn profile for Marc Shepherd.
Marc Shepherd previously worked as Systems Operations Manager at Aais (American Association Of Insurance Services) and Operations Senior Systems Administrator at Aais (American Association Of Insurance Services). Marc Shepherd holds Ascs, Computer Science from Ohlone College.
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Email format at AAIS (American Association of Insurance Services)
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*@aaisonline.com
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Profile bio
About Marc Shepherd
Mr. Shepherd actively managed a diverse Debian Linux/OpenLdap/Windows heterogeneous network. Is responsible for a 24-hour support and uptime of the network and all applications in a fast paced challenging business environment. The challenging, fast paced environment of Cumulus Networks is typical of those through Mr. Shepherds Career. CK12 Foundation being the leader in Open Source Textbooks is another example of the fast paced and mission critical nature of the businesses that Mr. Shepherd has worked with. Non-Profit work is never far from Mr. Shepherd’s heart as he has built and maintained the clinicaltrialsearch.org web application, which includes web indexing of over 50,000 open and recruiting clinical trials on a volunteer basis for over 5 years.
Listed skills include Linux, Apache, Open Source, Firewalls, and 31 others.
Current workplace
Marc Shepherd's current company
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Aais (American Association Of Insurance Services)
AeroLeads page
12 roles · 32 years
Marc Shepherd work experience
A career timeline built from the work history available for this profile.
Operations Senior Systems Administrator
Current
Jul 2017 - Present
Web Operations Engineer Volunteer
Current
Clinical Trial Search, Inc. (A 501C3 Nonprofit Corporation)
Work with the Non-Profit Clinical Trial Search as the Volunteer Web Operations Engineer.Installed, configured, and managed the web servers for Clinical Trial Search.The configuration is AWS Ubuntu servers, Percona Mysql, Postgresql, Apache2, Mason, and Perl.Configured all backups, and automated releases. Configured web services to retrieve the clinical trials data and add that into the DB for storage and display.
Mar 2010 - Present
Self Employed
Scribe Inc
Configured, installed, and managed multiple AWS Windows, Debian and Ubuntu servers for development, testing, QA, and Production deployments. This included but not limited to HAProxy, RabbitMQ, Apache2, Percona 5.x, Percona InnoDB Cluster, Tomcat, SuiteCRM, Jenkins, Rundeck, Nagios, Ganglia. Automated configuration and spin up new servers in AWS with Ansible, Fabric, and Python scripts.
Jan 2016 - May 2017
It Manager
Configured, Upgraded and Supported Replicated LDAP for internal, external, and Intranet authentication. Installation and Support of over 100 servers/switches in Engineering Lab.Creation of, installation and maintenance of Atlassian Products, Stash, Confluence, Jira, and Fisheye/Crucible with LDAP Authentication. Implemented multiple DNS/DHCP servers to support lab and desktop operations both internal and external. Manage and configured Aastra Phones in with Voxter Hosted Phone operations. Managed Distribution lists, email accounts, in google apps, sync users and passwords with the with GoogleSync from ldapManaged replicated LDAP authentication for authentication/Authorizaition of Debian/Ubuntu Linux, and mail using Google Apps mail solution with ldap sync.. I created and maintained Mailman listserv for internal as well as external customers. Configured, installed, and managed DuoSecurity for dual authenticated jumpbox for engineers to access the lab. Configured, installed, and managed multiple AWS ubuntu and debian servers for development, testing, QA, and Production deployments of Cumulus Networks website.This included but not limited to HAProxy, Apache2, Django, Percona 5.x, Python, and other associated applications. Managed a team to provide 24 hour support of the website along with Internal resources
Jan 2013 - Jan 2016
It/Website Operations Manager
Configured, installed, and managed multiple AWS ubuntu servers for development, testing, QA, and Production deployments of CK-12's website.This included but not limited to HAProxy, RabbitMQ, Apache2, Percona 5.x, Python, Pylons, and other associated applications. Managed a team to provide 24 hour support of the website along with multiple remote QA Resources.
Oct 2011 - Jan 2013
Web Operations Lead
Managed a team that configured, installed, and managed multiple AWS SLES servers for development, testing, QA, and Production deployments of LiveFyre's website and application Managed a team to provide 24 hour support of the website along with multiple remote QA Resources.
May 2011 - Nov 2011
Services Operations Manager
Built, from the ground-up, the OTRS hosting and OnDemand operations centers, both in the US and in Germany. Manage the day-to-day operations of the both centers. Provide end-user support for OTRS hosting customers. Participate in consulting services to customize and configure hosted OTRS for select end customers. Provide local IT support for the US Subsidiary. Working with the R&D team in Germany as well as key customers and partners around the world to improve the OnDemand product and Operations. Responsible for system performance and reliability and is the first point of contact when OTRS systems are not performing to specifications.
Jun 2010 - Oct 2011
Systems Administrator
Installed, Configured, Monitored, Upgraded and Maintained Ubuntu Mysql/Apache/Tomcat servers on the AWS platform using Rightscale. Created monitoring, testing, and information gathering scripts using perl / bash programming launguages. Install, Configure, Monitor, Upgrade and support ActiveMq, Solr, Tomcat, Mysql, and Apache on VM Images. Configure and maintain Snapshots and Volumes for AWS. Setup and Maintain CloudFront CDN. Upgraded image to use Percona 5.1.37 Mysql Database. Upgraded Image to use Solr from 2.3 to 3.5. Supporting engineers on product releases. Created Server Templates, RightScripts and installation documentation for Servers.
Nov 2009 - Jun 2010
It Systems And Applications Engineer
Installed, Configured, Upgraded and Suppored SAMBA with Replicated LDAP for internal authentication with a FAS250 and Intranet Resources. Install and configure LAMP Stacks on SUSE, Fedora, and RHEL Servers. Multiple MYSQL Instance HA, Internal and External Website monitoring and issue resolution using Nagios and Cacti. Ongoing support of all IT projects. Installation and Support of over 100 servers in Engineering Lab, 3 Netapp FAS appliances and multiple Replicated MySql, Postgres, Apache/Tomcat servers in our Co-Location Facility. Creation of, install and maintain intranet using PHP, Mysql, and LDAP. Implemented multiple DNS/DHCP servers to support desktop operations. Manage and configured Cisco 7960 Phones in with Hosted Phone operations. Managed Distribution lists, email accounts, LDAPS authentication and User Outlook/Thunderbird mail using Hosted mail solution. I created and maintained Mailman listserv for internal as well as external customers. Configured and maintained Cisco Load Balancers for internal engineering, intranet, and external web services.
May 2005 - Nov 2009
It Systems Administrator
Installed, Upgraded, and supported all servers, workstations and network peripherals. Lead ongoing information systems design, implementation, monitoring and documentation. Documented repair procedures for hardware and software. Implemented, upgraded, and supported specialized client/server business applications including but not limited to, Vista, Blackbaud, Retail Pro, and ICVerify. Testing for the upgrades of all Client/Server Upgrades. Handled account and directory administration in an NT /Novell NetWare environment and Windows 2000 AD. Created, Maintained, and documented regular backups of all business-critical data. Installed and configured the backup hardware. Maintained virus free operation of all networked systems using client and server virus protection software. Implemented internal data/password security standards and procedures on all network devices. Migrated Servers from Netware 5.X to NT 4.0. Migrated the workstations from NT 4.0 to Windows 2000 PRO with AD and Windows DNS. Implemented and maintained SMS 2.0. Implemented Monowall Firewall for exhibits. Administered IIS for intranet use within the museum. Administered Sendmail on Linux and supported apx 16 Windows Servers along with 8 Linux Servers.
2000 - 2005
~5 yrs
Nsd Support Engineer
Installation, configuration, and troubleshooting of HP Servers for issue reproduction and resolution on NetWare 3.12, 3.2, 4.0, 4.1, 4.11, and 5.0, NT 4.0 on TCP/IP, IPX/SPX. Tested systems with customer configurations to determine root cause of failures. Stress test Servers that have the resolutions on them to ensure that the fix is stable. Co-ordinated with OEM vendors and support partners to resolve HW/SW issues with 3rd party vendors of HW/SW. Installation and testing of NOS's and Software on prototype, pre-manufacture, manufacture release, and customer release Netservers. Evaluating and recommending solutions to the impact of issues with pre-released products. Worked with internal and external resources to fix the customers issues and communicate with customer the timeline and benchmarks for the resolution of the issues.
1995 - 2000
~5 yrs
2 education records
Marc Shepherd education
Ascs, Computer Science
Ohlone College
Aseet, Electronics Engineering
Heald College
FAQ
Frequently asked questions about Marc Shepherd
Quick answers generated from the profile data available on this page.
What company does Marc Shepherd work for?
Marc Shepherd works for AAIS (American Association of Insurance Services).
What is Marc Shepherd's role at AAIS (American Association of Insurance Services)?
Marc Shepherd is listed as Systems Operations Manager at AAIS (American Association of Insurance Services) at AAIS (American Association of Insurance Services).
What is Marc Shepherd's email address?
AeroLeads has found 1 work email signal at @aaisonline.com for Marc Shepherd at AAIS (American Association of Insurance Services).
What is Marc Shepherd's phone number?
AeroLeads has found 3 phone signal(s) with area code 650, 836 for Marc Shepherd at AAIS (American Association of Insurance Services).
Where is Marc Shepherd based?
Marc Shepherd is based in Glide, Oregon, United States while working with AAIS (American Association of Insurance Services).
What companies has Marc Shepherd worked for?
Marc Shepherd has worked for Aais (American Association Of Insurance Services), Clinical Trial Search, Inc. (A 501C3 Nonprofit Corporation), Scribe Inc, Cumulus Networks Inc, and Ck12 Foundation.
How can I contact Marc Shepherd?
You can use AeroLeads to view verified contact signals for Marc Shepherd at AAIS (American Association of Insurance Services), including work email, phone, and LinkedIn data when available.
What schools did Marc Shepherd attend?
Marc Shepherd holds Ascs, Computer Science from Ohlone College.
What skills is Marc Shepherd known for?
Marc Shepherd is listed with skills including Linux, Apache, Open Source, Firewalls, Perl, Tcp/Ip, Servers, and Bash.
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