Marc Ayotte Email & Phone Number

Guelph, Ontario, Canada

Kitchener, Canada Area

- Installation, maintenance, and repair of copper-based telecommunications equipment, products and services. This includes phone, internet and IPTV products on single line or pair bond technology. - Diagnose and repair metallic faults on the subscriber’s line as well as identifying issues with equipment (i.e. modems, PVR’s, Set Top Boxes etc.) and repairing or replacing the affected device. - Responsible for providing exceptional customer service to all customers while educating the customer on the various features associated with their products and services. Including tutorials on the use of Bell’s Fibe TV and Bell modems.- Chosen as a mentor for the 2018 hiring season. Responsibilities include; teaching the new employee with in the field experience and on site suggestions pointers and tips, further educating the employee on how to use the systems that have been provided to the technicians (i.e. Tech Dossier, Blueprints, TSDC etc.) and reinforcing all of the health and safety rules and safe work practices that were taught during the in class portion of the training.

Kitchener, Canada Area

- Oversee stock in vehicle and warehouse materials, shipping and receiving of supplies, and other warehouse duties as required.- Maintain and update records using a tracking system to complete reports for the vehicle pool. (utilization, history, mileage, fuel, etc.)- Order material and validate incoming order shipments.- Fulfill all orders and prepare all materials requested from technicians.- Vehicle Fleet management – minor maintenance, order & organize materials, arrange towing, and deliver vehicles to and from the Bell work center/garage.- Match vehicle pool availability to technicians’ schedules, provide keys, visual inspects.- Track and control minor material inventory and other field assets using ERP system; complete related reports and maintain assets on site.- Maintenance, repair, inspect and complete audits on minor tool assets and truck conditions.- Handle various administrative tasks within the work center.- Participate in the effectiveness and management of the work center by suggestions of innovatve solutions.

Ayr, Ontario

- Receive and check customs documents including the bill of lading(s), the invoice(s), import declaration(s), meat certificate(s) and various other documentation require to import products into Canada. - Input the information gathered from the documents into the AS400 Software, referencing the notes provided by the client to ensure that information is formatted correctly, the vendor is listed and known to the client and any other idiosyncrasies associated with the client. - Produce the entry summaries, reports and audit files for quality control checks.- Communicate with driver, carriers and vendors for PARS checks, confirmation of PARS acceptance, and notification of missing documents/ working together to get the missing documents in a timely manner.

Pembroke

- Interact and assist customers with their cellular device needs. This includes: troubleshooting any issue that the customer has, the creation of customer accounts and offering the customer the best product/price that meets their cellular and financial needs, drawing upon personal knowledge and researching topics using the provided software to ensure that the customer is receiving the best service possible, as well as analysing and evaluating the customers’ account information to ensure that they are receiving the best value and to recommend other products and services that would give the customer more value. - This position is a customer service orientated position that utilizes analytical skills, quickly being able to research and memorize information, excellent verbal skills, excellent written skills, excellent listening skills, numeracy skills, time management skills and excellent computer skills – including typing skills, data entry, a high proficiency with word based software and the ability to learn new systems quickly.

Train and manage employees, this includes: Teaching the required knowledge to each employee, ensuring that all employees apply what they have been taught, helping the stations run smoothly and in a timely manner to ensure prompt service, monitor for mistakes and take corrective action as soon as possible to prevent further mistakes.Prepare reports based on daily sales to track sales, food waste, daily labour and cash flows. Maintain the health and safety of the restaurant through; daily inspections of the restaurant and surrounding area, quality control checks to ensure food is at proper temperatures and safe for customers, promoting cleanliness amongst staff. Other duties include tracking employee time punches, cash flows through the cash registers and ensuring the computer/POS systems are running properly.Service customers through several ways; Interact with customers by taking and preparing their orders to their specifications, cook and assemble the customers meals while maintaining a clean and safe work environment, providing answers to questions and dealing with problems and complaints.

Honours Bachelor Of Commerce, Accounting And Finance

High School Diploma, Accounting/Business Concentration