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Experienced technical support leader with a background in technical writing. Passionate about delivering exceptional customer experiences. Proficient in team leadership, technical writing, technical troubleshooting, and project management. Committed to continuous learning and staying updated with industry trends. Seeking collaborative opportunities in technical communication or technical support.
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Senior Implementation ManagerUtilimarc Dec 2024 - PresentMinneapolis, Minnesota, Us -
Technical WriterActalent Oct 2024 - Dec 2024Hanover, Maryland , UsRevised medical device manufacturing instructions.Observed cleanroom manufacturing workflow and documented accordingly.Collaborated with machine operators and SMEs to produce clear, concise instructions. -
Assistant ManagerWest Marine Apr 2024 - Oct 2024Fort Lauderdale, Florida, Us -
Layoff/Position EliminatedCareer Break Sep 2023 - Apr 2024Reduction in Force at Sensata
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Engineering Support ManagerSensata | Xirgo Apr 2021 - Sep 2023Camarillo, Ca, UsConsistently met demanding KPIs for customer satisfaction and service level objectives.Tracked support trends via Jira Service Management to identify potential hardware and firmware issues. -
Engineering SupervisorSensata | Xirgo Mar 2020 - Apr 2021Camarillo, Ca, UsUnified the Technical Publications and Technical Support teams.Supervised teams of 2 technical writers and 3 technical support engineers.
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Senior Technical WriterSensata | Xirgo Dec 2019 - Mar 2020Camarillo, Ca, UsRecruited and mentored new technical writers.Streamlined writing process with MadCap Flare.Converted manuals created in Word to Flare documents.
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Technical WriterSensata | Xirgo Oct 2018 - Dec 2019Camarillo, Ca, UsEstablished the technical publications team.Evaluated and selected topic-based authoring software for future projects.Completed MadCap Flare training.
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Contract Technical WriterSensata | Xirgo Jul 2018 - Oct 2018Camarillo, Ca, UsCreated style guide for Xirgo protocol documents and applied style guide to existing and new documentation.Designed workflow for creating new technical documentation.
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Contract Technical WriterDaikin Applied Americas Jan 2018 - Jul 2018Minneapolis, Mn, UsCreated several hundred marketing cut sheets for HVAC equipment accessories.Collaborated with engineers and marketing staff to ensure delivery of accurate and consistent documents. -
EditorFreelance Editor Oct 2017 - Dec 2017Provided copy, proof, and substantive editing for Jim Hall's "Coaching Buttons".
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Technical Writer InternThe Toro Company May 2017 - Aug 2017Minneapolis, Minnesota, UsCreated a service manual for Toro's BRC-28 brush cutter and Toro's General Testing Procedure manual.Performed line drawing manipulation with Adobe Illustrator.Formatted manuals with Adobe InDesign for print and web output. -
Academic Technology AssistantNormandale Community College May 2014 - May 2015Bloomington, Mn, UsPerformed telephone and deskside technical support.Created documentation including wiring diagrams, quick-start guides, and detailed instructions.Wired classrooms for A/V connectivity. -
It User ServicesNormandale Community College Aug 2013 - May 2014Bloomington, Mn, UsPerformed first-level telephone technical support.
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Computer TechnicianDorsey And Whitney Llp Jan 2004 - Aug 2013Minneapolis, Mn, UsDeep involvement with multiple roll-out projects, including; workstation refresh deployments, firm-wide operating system upgrade, HP printer refresh, and Canon copier refresh with eCopy Scan stations.Managed print server upkeep for 20 regional offices.Main point of contact for printer, copier, and scanner troubleshooting.Provided Level 2 support on workstations and peripherals.
Marcus Baker Skills
Marcus Baker Education Details
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University Of MinnesotaTechnical Writing & Communication -
Normandale Community CollegeEngineering Foundations
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Normandale Community CollegeComputer Science
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Normandale Community CollegeMathematics Emphasis
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Brown CollegeRadio And Television Broadcasting
Frequently Asked Questions about Marcus Baker
What company does Marcus Baker work for?
Marcus Baker works for Utilimarc
What is Marcus Baker's role at the current company?
Marcus Baker's current role is Senior Implementation Manager.
What is Marcus Baker's email address?
Marcus Baker's email address is ba****@****sey.com
What is Marcus Baker's direct phone number?
Marcus Baker's direct phone number is +161226*****
What schools did Marcus Baker attend?
Marcus Baker attended University Of Minnesota, Normandale Community College, Normandale Community College, Normandale Community College, Brown College.
What are some of Marcus Baker's interests?
Marcus Baker has interest in Civil Rights And Social Action, Education, Poverty Alleviation, Science And Technology, Human Rights.
What skills is Marcus Baker known for?
Marcus Baker has skills like Troubleshooting, Hardware, Microsoft Office, Networking, Operating Systems, Help Desk Support, Windows Xp, Technical Support, Printers, Computer Hardware, Active Directory, Windows 7.
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