Marc Benjamin Satterwhite Email & Phone Number

• Responsible for Implementation of significant process improvement strategies resulting in sales increasing from $320K to over $3.4M in six years.• Develop a daily process to analyze previous sales to maintain a lean inventory management and delivery schedule resulting in increased revenue. Monitor and adjust inventory to minimize obsolescence.• Build and maintain Supplier Relationships including negotiations to ensure costs are within approved budget and ensure optimum price, competitiveness and high-quality products.• Manage four departments and nine employees for the Parts, Shipping & Receiving, Apparel, Reception and Cashiers. • Trusted buyer to represent the company at domestic trade shows and corporate events across the U.S. • Management responsibilities include Employee Relations, Morale and Team Building, Recruiting, Development, and Scheduling of new parts personnel. • Lead weekly team meetings to educate staff on new products, processes, and company goals. • Initiate and design new website to include valuable content to be simple and organized resulting in increased sales and customer retention. Photographer for website, community events, and open houses.• Provide technical assistance to employees and customers as the subject matter expert for all mechanical systems on motorcycles, all-terrain vehicles and power equipment.• Handle customer complaints immediately and according to the Company’s guidelines.

Us

• Top Parts sales among five associates for nine years running.• Ensure on time and accurate delivery of required parts for motorcycles and all-terrain vehicles to up to 17 technicians.• Responsible for weekly service inventory to ensure that the Service Department was stocked daily with required parts. • Generate work orders to accurately diagnose customer issues and needs.• Accountable for customer satisfaction to allow for customer loyalty and repeat business. • Schedule service work for efficiency of jobs to increase billable hours.

Reseption, Cusomer Service, Cashier, Parts to Service.

Scheduled jobs, Wrote R.O.s with detailed information.• Proficiently enter customer and vehicle information• Generate work orders with accurate information• Scheduling service appointments

Great place to work. Nice people, and they do great work.• Help painters with body work • Detailed vehicles Cleaned shop• Clean and get shop ready for the next day

Automotive maintenance

Detail professional, Trained by Meguiars.

Motorcycle, Marine, And Power Equipment

Diploma, Accounting, Computer Programming