Marc Phillips Email and Phone Number
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Marc Phillips phone numbers
I'm an experienced customer success leader, program manager, and proven revenue driver specializing in client engagement, team development, strategic communications, and inspired partnerships. As a customer success leader and senior program manager with an engineering background and experience with Fortune 50 and fast-growing startups across several industries, I bring a broad set of perspectives and a unique ability to connect with product, engineering, sales, marketing, finance, and executive teams to ensure alignment across the organization and a wide range of stakeholders.Key Skills:Strategic LeadershipRevenue Expansion Relationship BuildingCross-Functional Collaboration Customer Experience & Retention Communication SkillsCoaching & Mentoring Data Analysis & Storytelling Complex Problem SolvingCustomer ExperienceExperience in the following roles:Principal Customer Success ManagerSenior Program ManagerProduct ManagerAccount ManagerEngagement ManagerTeam LeadClient Success LeadSales and MarketingBusiness DevelopmentOperationsSoftware DeveloperIndustry Specializations:Industrial AutomationIoTDevOpsCI/CDCybersecurityAIDigital TransformationConsultingPublic Sector GovernmentDepartment of DefenseData AnalysisData Management
Mezmo
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Principal Customer Success ManagerMezmo Oct 2021 - PresentSan Jose, California, UsLeading strategic customer success initiatives for mission-critical SaaS platform serving global enterprise clients, executing cross-organizational strategies improving customer business outcomes and increasing sustainable recurring revenue growth. Building strong customer relationships as a collaborative, trusted advisor utilizing engineering, program management, sales, and customer engagement expertise to drive renewals and expansion across strategic accounts. Empowering leading cybersecurity and AI-focused clients to improve data observability and gain critical insights into their business operations. Optimizing product development priorities with strategic guidance, goal setting, and data-driven metrics that focus on learning and understanding customer needs at operations and executive levels. Mentoring and supporting high performing customer success team, promoting continuous improvement through clear goals and relentless focus on delivering customer value.
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Business Operations And Strategic AdviserEverybody Nutrition Jun 2021 - PresentHuntington Beach, Ca, UsSupport operations and growth strategy for online ecommerce business promoting expert nutritional consultations and top quality fitness product sales. Hire and manage contractors worldwide, serving as program manager to perform web development, SEO, online advertising, and merchant services integration. Generate and promote educational and marketing content continuously enhanced through analytics and data-driven decision making. -
Senior Engagement Team ManagerRaft Sep 2020 - Oct 2021Mclean, Virginia, UsLed distributed project and account teams to deliver exceptional customer experiences and secure, compliant solutions for highly regulated federal agencies, including Health & Human Services and the Department of Defense (Air Force / Space Force). Aligned project scope with civilian and DoD client program goals. Optimized time to value through human-centered research and design, agile methodologies, and combining empathy and shared metrics with expertise for bridging the gap between data and human insights. Confirmed eligibility for TS/SCI clearance. -
Director Of Marketing And Enterprise PartnershipsBright Wolf, Llc Sep 2016 - Sep 2020Durham, Nc, UsExpanded annual recurring revenue from $2 million to $10 million leading to corporate acquisition by securing new business with Fortune 500 enterprises and forging partnerships with major cloud service providers including Microsoft, AWS, and Google and several industrial hardware manufacturers. Designed and implemented success programs guiding enterprises through digital transformation strategies, business case development, and connected product services. Accelerated adoption of transformative AI powered IoT technology and new business models for global customer ecosystem across industries including transportation, agriculture, manufacturing, healthcare, and environmental controls. -
Senior Client Success And Delivery Team LeadCognitect Feb 2011 - Sep 2016Durham, Nc, UsA multi-faceted role as agile engineering leader and customer success manager, from product roadmaps, feature design, and release management to client engagement, sales support, and account management. Exceptional delivery of 20+ successful products (and 1 spectacular failure) as team leader responsible for technical excellence and customer development. Engagement values ranging from $100K to over $2 million, with teams of 2 to 20 distributed software engineers across a variety of industries and business challenges. -
Principal Engineering ManagerMicrosoft Jan 2009 - Feb 2011Redmond, Washington, UsResponsible for Bing Mobile Developer Ecosystem Team, building vibrant partner and user communities to enable breakthrough search experiences. Driving agile development processes to enable rapid iteration in competitive online services. Expansion of previous role as Test Manager for Microsoft OneApp, a new software application that enables feature phones—commonly found in emerging markets—to access mobile apps like Facebook, Twitter, Windows Live Messenger, and other popular apps and games. Responsible for delivery of mobile Java client, web services, Software Development Kit, and application suite. -
Senior ManagerMicrosoft Oct 2007 - Dec 2008Redmond, Washington, UsLead client team for pioneering Microsoft subscription-based suites involving both desktop, server, and web-based components. Grow team members while leading by example including hands-on development. Work with internal and external partners to coordinate requirements and schedules, and participate in customer research and product management exercises.
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Software Engineering ManagerMicrosoft Feb 2003 - Sep 2007Redmond, Washington, UsProject Release Owner for Windows Mobile, Engineering Manager providing leadership and strategy for Office and Outlook Mobile team. Focused on improving efficiency and team career growth. Strong collaboration with internal Microsoft teams and organizations in India and China. Partnered with product planning team and global wireless operators to create desirable mobile experiences.
Marc Phillips Skills
Marc Phillips Education Details
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Colorado CollegePolitical Science
Frequently Asked Questions about Marc Phillips
What company does Marc Phillips work for?
Marc Phillips works for Mezmo
What is Marc Phillips's role at the current company?
Marc Phillips's current role is Customer Experience & Success Program Leader | Driving Revenue & Business Growth | Empowering High Performance Teams.
What is Marc Phillips's email address?
Marc Phillips's email address is mp****@****ft.tech
What is Marc Phillips's direct phone number?
Marc Phillips's direct phone number is +120654*****
What schools did Marc Phillips attend?
Marc Phillips attended Colorado College.
What skills is Marc Phillips known for?
Marc Phillips has skills like Agile Methodologies, Agile Project Management, Mobile Applications, Cross Functional Team Leadership, Product Management, Scrum, Software Development, Project Management, Team Building, Project Planning, Strategy, Testing.
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