Marc Phillips Email & Phone Number

San Jose, California, Us

Leading strategic customer success initiatives for mission-critical SaaS platform serving global enterprise clients, executing cross-organizational strategies improving customer business outcomes and increasing sustainable recurring revenue growth. Building strong customer relationships as a collaborative, trusted advisor utilizing engineering, program management, sales, and customer engagement expertise to drive renewals and expansion across strategic accounts. Empowering leading cybersecurity and AI-focused clients to improve data observability and gain critical insights into their business operations. Optimizing product development priorities with strategic guidance, goal setting, and data-driven metrics that focus on learning and understanding customer needs at operations and executive levels. Mentoring and supporting high performing customer success team, promoting continuous improvement through clear goals and relentless focus on delivering customer value.

Huntington Beach, Ca, Us

Support operations and growth strategy for online ecommerce business promoting expert nutritional consultations and top quality fitness product sales. Hire and manage contractors worldwide, serving as program manager to perform web development, SEO, online advertising, and merchant services integration. Generate and promote educational and marketing content continuously enhanced through analytics and data-driven decision making.

Mclean, Virginia, Us

Led distributed project and account teams to deliver exceptional customer experiences and secure, compliant solutions for highly regulated federal agencies, including Health & Human Services and the Department of Defense (Air Force / Space Force). Aligned project scope with civilian and DoD client program goals. Optimized time to value through human-centered research and design, agile methodologies, and combining empathy and shared metrics with expertise for bridging the gap between data and human insights. Confirmed eligibility for TS/SCI clearance.

Durham, Nc, Us

Expanded annual recurring revenue from $2 million to $10 million leading to corporate acquisition by securing new business with Fortune 500 enterprises and forging partnerships with major cloud service providers including Microsoft, AWS, and Google and several industrial hardware manufacturers. Designed and implemented success programs guiding enterprises through digital transformation strategies, business case development, and connected product services. Accelerated adoption of transformative AI powered IoT technology and new business models for global customer ecosystem across industries including transportation, agriculture, manufacturing, healthcare, and environmental controls.

Durham, Nc, Us

A multi-faceted role as agile engineering leader and customer success manager, from product roadmaps, feature design, and release management to client engagement, sales support, and account management. Exceptional delivery of 20+ successful products (and 1 spectacular failure) as team leader responsible for technical excellence and customer development. Engagement values ranging from $100K to over $2 million, with teams of 2 to 20 distributed software engineers across a variety of industries and business challenges.

Redmond, Washington, Us

Responsible for Bing Mobile Developer Ecosystem Team, building vibrant partner and user communities to enable breakthrough search experiences. Driving agile development processes to enable rapid iteration in competitive online services. Expansion of previous role as Test Manager for Microsoft OneApp, a new software application that enables feature phones—commonly found in emerging markets—to access mobile apps like Facebook, Twitter, Windows Live Messenger, and other popular apps and games. Responsible for delivery of mobile Java client, web services, Software Development Kit, and application suite.

Redmond, Washington, Us

Lead client team for pioneering Microsoft subscription-based suites involving both desktop, server, and web-based components. Grow team members while leading by example including hands-on development. Work with internal and external partners to coordinate requirements and schedules, and participate in customer research and product management exercises.

Redmond, Washington, Us

Project Release Owner for Windows Mobile, Engineering Manager providing leadership and strategy for Office and Outlook Mobile team. Focused on improving efficiency and team career growth. Strong collaboration with internal Microsoft teams and organizations in India and China. Partnered with product planning team and global wireless operators to create desirable mobile experiences.