- Oversee the registration of approximately 1200 law students per year for their bar admission.- Provide data analytics regarding student registrations, progress, and demographics to predict future enrollment.- Provide data analytics regarding academic conduct, student engagement, and general student inquiries to identify areas of opportunity.- Respond to student questions and concerns in a polite and friendly manner while adhering to strict policies and procedures.- Coordinate… Show more - Oversee the registration of approximately 1200 law students per year for their bar admission.- Provide data analytics regarding student registrations, progress, and demographics to predict future enrollment.- Provide data analytics regarding academic conduct, student engagement, and general student inquiries to identify areas of opportunity.- Respond to student questions and concerns in a polite and friendly manner while adhering to strict policies and procedures.- Coordinate with Canadian law societies regarding planning of Bar admission, subsidizing student tuition, and providing student updates.- Spearheaded multiple rounds of system improvements to Student Registration System to better support students through enhanced record keeping, data storage, and student experience. Show less

- Primarily responsible for the oversight of day-to-day operations of a $1,000,000+ revenue centre, while developing a team of 20 staff.- Lead busy operational shifts of up to 2000 customers per day while maintaining a strict schedule and providing high levels of customer service.- Spearheaded community outreach program providing over 50 free events to companies, youth groups and sports teams.- Hired and trained first rate staff members with an average tenure of 5 years.-… Show more - Primarily responsible for the oversight of day-to-day operations of a $1,000,000+ revenue centre, while developing a team of 20 staff.- Lead busy operational shifts of up to 2000 customers per day while maintaining a strict schedule and providing high levels of customer service.- Spearheaded community outreach program providing over 50 free events to companies, youth groups and sports teams.- Hired and trained first rate staff members with an average tenure of 5 years.- Communicated with multiple suppliers to ensure proper inventory levels on a biweekly basis.- Answered up to 50 calls daily regarding customer inquiries including bookings, requests for information, complaints, and donation requests.- Generated weekly sales reports and customer survey results and relay information to staff in an easily digestible form.- Managed customer relations management software to ensure proper follow up for customers to secure future business.- Completed multiple support trips to other Canadian centres to aid with operations in the absence of a General Manager.Accomplishments - Contributed to the "Award of Excellence"​ in 2008, 2011, and 2013 for being considered a top centre in North America.- Contributed to the "Overall Growth Award" in 2011, and 2013 for being the North American centre with the highest dollar increase in Revenue over the previous year. - #2 out of 57 centres company wide in overall revenue for the past 5 years. Show less

- Build customer relationships to further business and generate future bookings - Delegate tasks to staff members to consistently stay on schedule during times of high traffic - Ensure bookings taken by all staff members are completed with accuracy to avoid overselling time slots - Conduct phone interviews with potential new hires - Lead workshops with staff to help deliver a more positive experience for customers - Troubleshoot equipment as needed, as well as execute weekly… Show more - Build customer relationships to further business and generate future bookings - Delegate tasks to staff members to consistently stay on schedule during times of high traffic - Ensure bookings taken by all staff members are completed with accuracy to avoid overselling time slots - Conduct phone interviews with potential new hires - Lead workshops with staff to help deliver a more positive experience for customers - Troubleshoot equipment as needed, as well as execute weekly performance testing Show less

- Provide exceptional customer service to up to 1200 customers a day.- Interact with customers by providing fun and entertaining briefings, while communicating key objectives of the game.- Supervise customers during games, ensuring safety and entertainment of all players.- Answer phone calls in a timely manner, take reservations, and provide information regarding our offerings in a helpful, friendly manner while utilizing suggestive selling techniques.- Anticipate customers and… Show more - Provide exceptional customer service to up to 1200 customers a day.- Interact with customers by providing fun and entertaining briefings, while communicating key objectives of the game.- Supervise customers during games, ensuring safety and entertainment of all players.- Answer phone calls in a timely manner, take reservations, and provide information regarding our offerings in a helpful, friendly manner while utilizing suggestive selling techniques.- Anticipate customers and centre needs while communicating relevant information to the Manager on duty. Show less

June - July of 2018 & 2019.- Lead 2 week summer camp for Montana First Nation students (Grades 7-12) focusing on developing skills in wood working, plumbing, HVAC, welding, pipe-fitting, and sheet metal.- Facilitated camps focused on general science, as well as film-making.- Acted as a first-point-of-contact between Montana First Nations Chaperones/Elders and Summer Camp Administration staff.

May - August of 2012 - 2015Responsibilities - Taught students (grade 4-12) the basics of architectural design including: basic design principles, standard building practices, and sustainable design choices.- Taught students (grade 4-12) the basics of AutoCAD drafting including: reading blueprints, drawing floor plans, drawing details, dimensioning, properly layering, line weights, and title block creating.- Taught students (grade 4-12) the basics of engineering;… Show more May - August of 2012 - 2015Responsibilities - Taught students (grade 4-12) the basics of architectural design including: basic design principles, standard building practices, and sustainable design choices.- Taught students (grade 4-12) the basics of AutoCAD drafting including: reading blueprints, drawing floor plans, drawing details, dimensioning, properly layering, line weights, and title block creating.- Taught students (grade 4-12) the basics of engineering; including forces, proper design techniques, and design strength of materials.- Taught students (grade 4-12) the basics of various trades including: carpentry, tile setting, cabinetmaking, HVAC, refrigeration, plumbing, and painting/decorating. Accomplishments - Increase in total enrollment from 35% to 95% over four years while doubling the amount of camps offered per week.- Created and initiated seven new week long camps.- Suggested and helped implement a new 4 week carpentry camp that awarded students high school credit. Show less