Marc Catellier Email & Phone Number

• Administrator for Salesforce instance consisting of Sales/Service Cloud, Pardot, and 180 users across 9 countries. • Setup and train new Salesforce users. Provide ongoing support and troubleshooting managed through Email-to-Case.• Manage security and sharing models through roles, profiles, permission sets, sharing settings, etc. • Create and maintain automations through flow, workflow rules, process builder, and approval processes. • Responsible for data maintenance. Utilize tools such as Dataloader and Informatica for large date imports/updates.• Collaborate with key stakeholders to build and automate various types of reports and dashboards.• Played key role in transitioning our Salesforce org from Classic to Lightning Experience. Highlights included object and field cleanup, design of new security and sharing models, creation of Lightning training materials, and training all users on Lightning.• Administer and provide training/support for sales prospecting tools such as, ZoomInfo, LinkedIn Sales Navigator, and Winmo. As well as other 3rd party tools such as, RingDNA, Lead Forensics, Covideo, OwnBackup, Geopointe, seProposals, and Conga X-Author.

Pearl River, Ny

New York, Ny

• Utilized Salesforce extensively on a daily basis as an end user to maintain client data, log tasks/events, sales, etc. Trained new hires on how to use Salesforce and best practices.• Assisted CRM team in gathering and defining business requirements. Collaborated with Certified Administrator configuring features and functions in the Sandbox environment. • Responsible for building and maintaining relationships with about 400 domestic/international tour & travel operators.• Led entire group sales team in revenue in 2019.

Newark, Nj

• Utilized Salesforce extensively on a daily basis as an end user to maintain client data, log tasks/events, sales, etc.• Serviced a book of business of about 320 Season Ticket Members.• Responsible for building and maintaining relationships, servicing inbound requests, renewing and upselling Members.• Led Member Services Team in new business, group, and single night private suite revenue for 2017-18 season.

Newark, Nj

• Utilized Salesforce extensively on a daily basis as an end user to maintain client data, log tasks/events, sales, etc.• Sold the full menu of Prudential Center & Devils ticket packages to fans and local businesses through cold calling, arena tours, prospecting events, b2b meetings, and gameday meetings.• Served as an ambassador for new hires in onboarding process. Was only SA that was asked to be an ambassador in each onboarding cycle.• Promoted to Account Manager.

Ithaca, New York Area

• Performed direct outreach to alumni and corporations through various medians to expand the network of the School of Business in an effort to help provide more job, internship, and networking opportunities for students. • Created and administered a resume workshop in which all freshmen were required to complete.• Managed a student staff of seven on various marketing and administrative projects. • Honed valuable project management, business development, networking, marketing, and administrative skills.

Ithaca, New York Area

• Developed leads for potential clients through email, social media, cold calling, and other marketing techniques.• Performed market research and managed customer/prospect database (ACT! CRM).• Developed valuable business development, marketing, and CRM database management skills.

• Coordinated group events for a minor league baseball team. Worked with multiple departments of the front office to more effectively manage and run events.• Enhanced time management, organization, communication, and customer service skills. Gained valuable experience in a sports setting.

Bachelors Of Science, Business Administration/Marketing

Minor in Economics

Mba, Business