Marc Dean Email and Phone Number

Provide insight to manufacturers and distributors on quality and experience with products.

Provide industry knowledge and experience to clients looking to launch new products and services

Started as a supplemental income source that allowed space to be hands on with motorcycles as well as a creative outlet (Light customs.)Built a website and paid for advertising as a proof of concept in early March, by April the work was abundant enough to quit full time job to focus solely on operation. Built a website from scratch. Gained customers by referrals from friends and colleagues in the industry. Initially started as a repair focused operation, several opportunities came about to pivot to a light build operation and secondary repairs. Responsible for; Customer acquisition CCommunicationIntake of vehiclesDiagnosisEstimate buildingSale of servicesPerformance of servicesCreation and maintenance of relationships with local and foreign vendorsParts orderingAccountingCustomer and vendor follow upSocial media presence maintenanceCommunity engagement

Field phone calls and in person customer visits for questions, appointments and vehicle status updates. Consulted with technicians about requirements and recommendations for customer units. Managed warranty process for major manufactures.Assisted customers in the process for trade-in when repairs were out of their budget. Oversaw and managed customer pickup, drop-off and workflow timeline.

Main responsibility was diagnosis, service and repair of motorcycles. Mainly vintage models.Heavily focused on carburetor work. Responsible for all customer interaction from intake to delivery. Set up and maintained all facilities.Organized work for subordinates. Ordered parts and supplies for all vehicles. Managed sale listings for all vehicles in inventory.