Marc Deleu Email & Phone Number

Entebbe

RA3, ISAGO Certified, Quality Assurance, HRMS, SLA, SMS management implementation, double digit percentage revenue growth

Tanzania

Chief Executive Officer (Restructuring assignment)Management auditIntroduction of corporate structures and procedures in view of expansionAmalgamationVenture capital negotiation

Rwanda

Tigo Rwanda call centre turnkey project; setup and implementation with SLA; IVR, escalation and business process designs; operational management, HR and payroll management, technical support (96 staff)Espace Telecom (Largest airtime distributor – 4 telecom operator distribution contracts Ucom, Onamob, Econet, Africell - countrywide footprint – 41 staff - Burundi)Tuvugane - (Payphone Services for MTN Rwanda 24 staff - 7000 units)Contact One – (Call centre outsourcing services 25 staff – 7 corporate contracts Rwanda)I-Tech - (Premium SMS marketing;IT distribution & technical support services – 7 staff - Rwanda)KTS - (Kigali Taxi Services – Rwanda’s first branded and metered taxi service with centralised radio dispatch, 18 franchised vehicles, 4 staff - Rwanda)Q-Sourcing Rwanda – Shareholder – HR Management, training, project management and consultancy (Rwanda – Burundi) – Corporate contracts with East African Breweries, Tigo Rwanda and Hima Cement.

Senegal

Channel reorganization (direct and indirect) resulting in 23% increase of POS footprint and 34% increased revenue YOY.Partner Challenge implementation (Indirect channel challenge contributing to enhanced partner commitment and revenue increment)Retail channel creation ‘Tigo Boutiques’ (Concept development and positioning within distribution chain)Action planning on 48 low traffic BTS resulting in 29% increased usageAutomated electronic airtime vending solutions (Project development aimed at improved availability and footprint)Supply chain management solutions (Project development aimed at improved stock controls and monitoring)

Uganda

Turned around a loss making company into a profitable enterpriseGained marketshare dominance and increased turnover by 354% from 550.000USD/month (Q2/2003) to 2.5 million USD/month (Q1/2007) Introduced new airtime distribution methods (SMS, Web, Wap)Introduced incentive and fidelity schemes aimed at retaining and developing the customer baseDeployed a network of countrywide distribution centers aimed at improving availability at all levelsContracted 2 major petroleum companies (Caltex,Total) as distribution partners Deployed payphones (Simu4u) through existing distribution networkDistributed Nokia,Motorola, Samsung and S.E.Extended territorial coverage with approximately 25% through negotiationDeveloped documented internal procedures, published through staff handbook, HR and training manual.Increased the marketing footprint while reducing expenditureOrganized the sale of the company on behalf of the Board of Directors resulting in a successfull transaction

Short term assignment while GM of Telchoice consisting of : Startup of the Europcar franchise in UgandaBusiness Planning (P&L, Capex, Opex, Marketing, HR, Balance sheet)Venture capital negotiationSupply contract negotiationProject handover

Managed the marketing, purchase and sales department for the software division, including Microsoft, Symantec, Computer Associates, Veritas, Scansoft, Filemaker, Macromedia, Adobe, Quark, Novell Managed the launch of Windows XP, Office XP, Windows Millennium in the Belgian distribution channelContributed to the increase of Ingram Micro’s market share in Microsoft products from 37% to 49%Organized and implemented trade incentives for the distribution channel and sales staffWas recognized for performance excellence in 2001/2 by Microsoft (Trip to Senegal) and Scansoft (Trip to Zanzibar)Monitored purchase forecasts in line with sales trendsOrganized quarterly licensing seminars on software productsImplemented training courses for new recruits

Startup as retail telecom outlet; developed customer base, product portfolio and sales revenueDeveloped business relationships with Worldcom, Viatel, Proximus, East African CargoIntroduced a reliable money transfer system with the DRC

Agents for SAPPI (South African Pulp and Paper Industries)Responsible for wholesale purchase and sales of different paper products Developed customer relations across Europe (UK, Germany, France, Finland, the Netherlands)