Marc Deleu Email & Phone Number

Entebbe

RA3, ISAGO Certified, Quality Assurance, HRMS, SLA, SMS management implementation, double digit percentage revenue growth

Tanzania

Chief Executive Officer (Restructuring assignment)Management auditIntroduction of corporate structures and procedures in view of expansionAmalgamationVenture capital negotiation

Rwanda

Tigo Rwanda call centre turnkey project; setup and implementation with SLA; IVR, escalation and business process designs; operational management, HR and payroll management, technical support (96 staff)Espace Telecom (Largest airtime distributor – 4 telecom operator distribution contracts Ucom, Onamob, Econet, Africell - countrywide footprint – 41 staff.

Senegal

Channel reorganization (direct and indirect) resulting in 23% increase of POS footprint and 34% increased revenue YOY.Partner Challenge implementation (Indirect channel challenge contributing to enhanced partner commitment and revenue increment)Retail channel creation ‘Tigo Boutiques’ (Concept development and positioning within distribution chain)Action.

Uganda

Turned around a loss making company into a profitable enterpriseGained marketshare dominance and increased turnover by 354% from 550.000USD/month (Q2/2003) to 2.5 million USD/month (Q1/2007) Introduced new airtime distribution methods (SMS, Web, Wap)Introduced incentive and fidelity schemes aimed at retaining and developing the customer baseDeployed a.

Short term assignment while GM of Telchoice consisting of: Startup of the Europcar franchise in UgandaBusiness Planning (P&L, Capex, Opex, Marketing, HR, Balance sheet)Venture capital negotiationSupply contract negotiationProject handover

Managed the marketing, purchase and sales department for the software division, including Microsoft, Symantec, Computer Associates, Veritas, Scansoft, Filemaker, Macromedia, Adobe, Quark, Novell Managed the launch of Windows XP, Office XP, Windows Millennium in the Belgian distribution channelContributed to the increase of Ingram Micro’s market share in.

Startup as retail telecom outlet; developed customer base, product portfolio and sales revenueDeveloped business relationships with Worldcom, Viatel, Proximus, East African CargoIntroduced a reliable money transfer system with the DRC

Agents for SAPPI (South African Pulp and Paper Industries)Responsible for wholesale purchase and sales of different paper products Developed customer relations across Europe (UK, Germany, France, Finland, the Netherlands)