As the IT Director at a leading construction company, I have spearheaded transformative IT strategies and operations, enhancing system security, operational efficiency, and technological innovation. My leadership covers a broad spectrum of IT disciplines, including advanced Microsoft 365 management, cyber security, ERP system migration, and infrastructure resilience.Key Contributions:Cyber Security & Compliance: Implemented comprehensive cyber security frameworks, reducing vulnerabilities and ensuring compliance with industry regulations.Microsoft 365 Management: Directed the deployment of advanced Microsoft 365 offerings, enhancing collaboration, security, and productivity across the organization.Hybrid Active Directory & VMware: Managed a sophisticated hybrid Active Directory setup on VMware, ensuring seamless on-premises and cloud integration.Helpdesk & Customer Support: Revamped IT support operations, boosting response efficiency and user satisfaction.Software Licensing: Optimized software licensing management, achieving cost savings and compliance.Infrastructure & Backup Management: Developed a robust disaster recovery plan, including effective infrastructure backup management, minimizing downtime and data loss risks.VOIP & UCAAS: Oversaw the management of VOIP and UCAAS platforms, improving communication and collaboration tools.SDWAN & Network Optimization: Enhanced network performance and connectivity through strategic SDWAN management.Video Conferencing & Remote Collaboration: Implemented high-quality video conferencing solutions, facilitating effective remote collaboration.Mobile Device Management: Directed iOS device management, ensuring secure and efficient mobile technology use.

As a Senior IT Manager at Soundtrack Group, I led the IT department through significant growth and technological changes:Project Management: Adjusted project plans for dynamic targets, staffing changes, and operational needs, ensuring efficient completion.Collaboration: Worked closely with team members to identify and address issues promptly.Technology Selection: Led the selection and rollout of new technologies, focusing on organizational planning and service-level agreements.Training: Conducted company-wide technology instruction and onboarding.Strategic Advising: Advised executives on IT system upgrades and long-term needs.Equipment Management: Supported and maintained office equipment.Executive Communication: Communicated with the executive team and CEO to resolve technology issues.Security Analysis: Analyzed network security and infrastructure for improvement.System Updates: Assessed and updated systems for security and performance enhancements.Troubleshooting: Identified and resolved hardware and network issues.Network Management: Managed wireless devices and multi-site network infrastructure.Technology Strategy: Guided the organization's technology strategy and roadmaps.IT Department Leadership: Oversaw IT operations and training.Customization and Repair: Customized and repaired technology based on staff requests.Key Skills and Achievements:Artificial Intelligence & Machine Learning: Explored AI and ML concepts, focusing on foundational knowledge and practical applications to enhance data-driven decision-making.Cloud Computing: Migrated key systems to the cloud, improving scalability and reducing infrastructure costs.Cybersecurity: Strengthened cybersecurity measures, reducing security breaches.Data Analytics: Leveraged data analytics to inform strategic decisions, leading to increased revenue.Project Management: Improved project management practices, leading to more efficient project delivery.

Administered all aspects of daily operations within the MIS department.Audited multi-system installations for conformance to business objectives, suggesting changes to meet performance thresholds.Identified areas of possible system improvement to enhance overall business performance, accounting for budgetary concerns and business goals.Analyzed proposed and extant systems for technological limitations and conformation with current technology needs.Utilized change management techniques to provide smooth transitions during new hardware and software introductions.Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance.Evaluated and adopted new technologies to address changing industry needs. Boosted information sharing by enhancing interfaces between computer systems.Trained junior personnel in desktop support during onboarding and through remedial education.Participated in internal audits regarding quality management system.Presented business leaders with cost-benefit and return-on-investment estimations to drive project planning and execution.

Making sure all work complies with relevant codes and regulations.Completing all assignments.Performing inspections and diagnosing any problems.Completing full installations.Traveling to customer locations.Reading, understanding, and following product manuals.Educating customers on care and maintenance.Writing service and status reports.Analyzing plans.Testing all features and equipment to ensure optimum functioning.