Marc Dinner Email & Phone Number

London, England, United Kingdom

As a Senior Leadership Team member at Kaplan SQE Ltd, I championed functional change initiatives. I collaborated with Business and Information Technology teams to coordinate, manage, and plan effective business transformations. I led a dedicated cross-functional delivery team (Business and IT) to ensure changes implemented achieved the objectives of the regulator (SRA) and Kaplan.I am a seasoned professional with experience in managing business product roadmaps and providing thought leadership for delivery teams. As the main point of contact for all change initiatives, I ensured coordinated communication across all levels.My responsibilities included full budgetary responsibilities, negotiating priorities, and resource allocation. I coordinated third-party delivery suppliers to ensure timely and cost-effective solutions aligned with strategic business objectives.With a strong foundation in business change and project management, I am dedicated to fostering innovation and achieving practical and effective delivery in every project. My ability to lead cross-functional teams and navigate complex challenges positions me as a valuable asset to organisations seeking impactful change and growth.Core Competencies:Stakeholder management Programme and project managementProduct roadmap and prioritisation negotiationsThought leadership Budget managementResource allocationThird-Party Supplier CoordinationOrganisation change implementation

London, United Kingdom

As a key member of the Senior Leadership Team at Kaplan SQE Ltd, I led the development and implementation of the Solicitors Qualifying Examination (SQE). Maintaining a coordinated and systematic approach to implementing structural organisation changes, supporting the fulfilment of contractual and regulatory requirements.My role involved managing a complex mix of regulatory relationships and third-party delivery partnerships, ensuring alignment with the timelines for launching a nationwide single-standard exam for trainee solicitors in England and Wales. I led the full program life cycle, encompassing all functional, non-functional, and business readiness requirements, while partnering with Academic Legal, Operations, Customer Services, Technical, Digital, Legal, Contract Management, Finance, and multiple third-party partners.Key Contributions:Established formal project governance and strategic planning oversightLed the delivery of SQE functionality for external stakeholders, operational and customer services teamsGuided the transformation process changes required to support the SQEDeveloped and launched a transactional website for the SQE

London, United Kingdom

Business Programme Lead | Strategic Change ArchitectAs the Business Programme Lead and an integral member of the senior programme steering team, I was responsible for the implementation of a strategic organisational and cultural change programme. This initiative was designed to transition front-line teams from purely service-oriented approach to enhanced, customer-centric offering tailored to individual needs.Developed targeted change management programme plan, encompassing communication, training, and risk management strategies to support the service change strategy. In addition, designed and implemented behavioural change programme, carefully considering the cultural differences across four customer service centres involved in the implementation.

Hammersmith, London, United Kingdom

Programme Lead | Glasgow 2014 Commonwealth GamesDuring secondment to lead the implementation of Wi-Fi services for the Glasgow 2014 Commonwealth Games, I created and managed the comprehensive plan for operational support. This included the deployment of Wi-Fi-enabled centres across Glasgow's sporting and cultural venues.Provided leadership and direction to both technical and operational subject matter experts (SMEs), coordinating responses for first and second-line support. Additionally, led negotiations and managed third-party contractors to oversee Wi-Fi traffic, user experience, and sign-in pages, covering build, test and support throughout the duration of the Games.

London, United Kingdom

Head of Delivery Team | Governance and Strategy LeaderLed a matrix team of project managers, technical specialists, and SMEs responsible for end-to-end governance, delivery strategy, design, and management of residential and commercial offers. Overseeing the delivery framework for commercial offers on products and services, coordinating with customer services, marketing, and sales teams.Led Delivery team's Target Operating Model capabilities, driving continuous improvement in line with the divisional strategy. Ensuring delivery strategies were aligned across the portfolio, meeting the demands of Virgin Media in a timely and effective manner. My journey began as a Senior Delivery Manager, and I was promoted to Head of the Delivery Team in 2012.

Manchester Area, United Kingdom

Industry Collaboration Lead | Process Improvement AdvocateIn partnership with OFCOM, the Office of the Telecommunications Adjudicator (OTA), Openreach, and other Communication Providers (CPs), I played a key role in improving and developing industry-wide processes. Represented the group's interests and requirements at industry level, ensuring strategic goals were aligned with broader industry standards.

London Area, United Kingdom

Programme Manager | DPI Project & CPW Network ImplementationAs a Programme Manager, I led the implementation of the Deep Packet Inspection (DPI) project and the joint implementation of the Carphone Warehouse (CPW) network for AOL end users. My role involved overseeing the project lifecycle, ensuring successful delivery and integration to enhance service offerings and network capabilities.

Manchester Area, United Kingdom

Programme Manager | Local Loop Unbundling (LLU) B2B for Opal ServcoI managed the Local Loop Unbundling (LLU) programme for Opal Servco, collaborating closely with the network division of Opal Telecom. My responsibilities included overseeing multiple workstreams focused on the replacement of analogue and ISDN services over LLU, ensuring seamless integration and enhanced service delivery.

London Area, United Kingdom

Business Project Manager | Residential Products & Services DeliveryAs the Business Project Manager, I was accountable and responsible for the delivery of all residential products and service offerings. I led both business and technical teams across the organisation, as well as external partners, to ensure successful project execution and service enhancement.

London Area, United Kingdom

Project Manager working on a number of cable projects rolling out cable triple play to residential market in London

London Area, United Kingdom

Undertook commercial projects which related to the early days of walled garden commercial ventures.

Msc, Organisation Development

Cpd, P30

Portfolio, Programme and Project Offices (P3O ) describes how to build effective governance structures for managing portfolios, programmes.

Ba, Recreation Management

Managing Successful Programmes, Advanced Practitioner Certified

Axelos Training Certification