Responsible for the communications, marketing, messaging and branding activities for North South Consulting Group and its corporate partners and collective stakeholders. Serves as the chief strategist and catalyst in support of the organization's engagement missions.

• Manage all aspects of the GoArmy Contact Center. • Oversee Contact Center Staff, Team Leads, Social media Community Managers and Customer Care Representatives (CCR). • Develop and expand the GoArmy Contact Center through strategic planning and resource generation. • Create partnerships to enhance GoArmy Contact Center operations. • Maintain and improve Knowledge base. • Collect and analyze Call Center data for reporting and program improvements. • Complete monthly, quarterly, and annual reports regarding program accomplishments. • Analyze program challenges and improve systems to improve services. • Serve as backup Program Manager. • Ensures all Service level agreements (SLAs) are met in accordance with the performance work statement (PWS)• Communicate as needed with Clients • Work closely with Clients, leadership, and Staff to improve Contact Center operations. • Enforce and execute the Contact Center quality control plan.• Develop and execute Team lead and CCR training to develop leaders and improve operations.• Analyze goarmy.com online conversations through social listening to guide engagement, advocacy strategy and use of content, including images and video.• Develop influencer strategies; serve as a liaison between client teams and influencers to deliver mutually beneficial results.• Moderate and respond to comments, establish consistent community culture and tone, manage updates to social media properties relevant to campaign launches. • Support teams in crafting and executing integrated digital/social strategies and tactics, including: branding, audiences, platforms, creative, influencers, and analytics.

Working as a Kentucky based self-represented consultant with focuses in Photography, Cinematography, Creative Direction, and Strategies. Marcus works as a stand-alone & multi-faceted creative; primarily in the areas of brand strategy/development, artist relations, and video (art) direction/production.

+Re-developed Oneness Boutique's social media experience by defining a ROI on all of their products; allowing customers to purchase product(s) directly through social media platforms [Instagram/Twitter]; (opening the brick & mortar store to a much larger imprint). +Leveraged Oneness Boutique's social media platforms to grow its business (online/in-store); and utilized these platforms as a direct sales tool for Oneness Boutique (which had yet to be executed; industry-wide)- setting a new industry standard that has been adopted by other brands/boutiques after. + Provide direction and strategic approach for Oneness Boutique's brand.+ Discovered brand and industry trends for direct brand marketing. + Created Oneness Boutique's comprehensive seeding program to market key market influencers directly for brand growth and expanded reach.+Research and report using Google Analytics. +Develop social media and marketing strategies for Oneness Boutique.

Offer administration and operations proficiency across core business and operational functions - including (but not limited to) - brand management, purchasing & buying, creative, HR, brand strategy, web development, social media management, and core business operations. Manage & lead a 5 person team in supporting daily execution of major retail sales with Nike Inc, Jordan Brand, Jeremy Scott Originals, Mode Creation Munich (MCM) and more key accounts as a boutique retailer. Improve operations/business to increase business growth for deficient areas (customer service, inventory management, social media management, web design, team morale & performance, etc).IN A NUTSHELL: Run a key-retail location with pinnacle brand accounts while improving its daily operations and performance/maintain other core responsibilities as needed (from ALL areas of the spectrum).

• Re-develop brand website and provided e-commerce solution• Designed 'add to cart'/'point of sales' system for online transactions; opening brand to much larger customer base/footprint• Developed marketing solutions to increase brand online sales, as well as sales at its flagship location

• Designed brand website using Macromedia Dreamweaver, Fireworks, Photoshop, and Flash• Developed marketing solutions to increase brand online sales, as well as sales at flagship location

* Plan, strategically, and manage logistics and warehouse customer services; reporting directly to our company's CEO and CFO. * Keep track of product quality, quantity, and inventory levels; while providing proper delivery times and cost efficiency. * Process all warehouse shipments, catalog all goods and products and arrange all warehouse items. * Resolve any and all arising complications and problems. * Supervise, train and coach existing warehouse staff.