Marcelle Ward Email & Phone Number

Angola, Indiana

Prepare or revise designated maps and drawingsMaintain related department map file, records, and chartsUse GIS, Maximo and other computer systems to map and updateAssist in training of other employeesDirect the work of one or two employees assigned to assist Perform similar or less skilled work in this classification or, when the diversity of work load.

Merrillville, Indiana

• Majority inbound calls (outbound calls if needed)
• Scheduling customer orders for new services
• Emergency response (electric and gas)
• Consulting customers regarding credit agreements
• Coordinating with electric and gas dispatch teams
• Explaining billing statements and making needed adjustments

Merrillville, Indiana

• Reimaging machines
• Resolving incident tickets and install, move and change (IMAC) requests
• Scheduling appointments with NiSource clientele
• Software install and remediation
• Configuring, installing and troubleshooting Lotus Notes
• Hard drive and RAM install/replace

Greater St. Louis Area

• Process 30-40 calls per day from vendors and employees
• Create/maintain Outlook personal folders
• Troubleshoot VPN and remote connections
• Issue and reset user passwords
• Use Remedy to report/manage incidents
• Active Directory

Fairview Heights, IL

-Troubleshoot and analyze DPS issues and anomalies for Dept of Defense, Air Force-Create service requests through Siebel application-Receive and conduct calls with customers that utilize the DPS system-Create records of all activities and initiate follow-ups-Conduct survey calls with military service members

• Meeting projected sales goals
• Training of employees
• Creating schedules
• Establishing rapport with customers
• Refining knowledge of games and game systems

Protection package sales, assisted with customer inquiries/concernsCross-trained employees and tracked personal developmentAdvertising and marketing to area businesses/customersFollowed up with billing issues and negotiated paymentsEntered exclusive airport training programTeam honored for overall sales 3 months in a row, 2008

Hired, supervised and trained employeesDeveloped plans to reach sales goalsBasic accounting duties (handling store credits and expenses)Conducted meetings and interviews with prospective employeesImplemented corporate proposed initiatives

Began as Community Science CoordinatorPromoting math programs for separate government grantsDeveloping and implementing curriculaSupervising groups of 15-20 teenage workersBudget analysisTraining team members and coordinating workshopsFirst to create journalism curriculum for Youth Exploring Science Program

Master Of Business Administration - Mba, Information Technology, 3.7

B.F.A., Graphic Art, Commercial Design

Activities and Societies: Alpha Phi Alpha Fraternity, Inc., Theta Omicron Chapter Black Student Union Greek CouncilFirst ever recipient of.