Collaborating with users and clients to understand and anticipate their needs and translate them into product requirementsDefining the vision for the team’s productCreating a product road map based on this visionManaging the product backlog and prioritizing them based on changing requirementsOverseeing all stages of product creation including design and developmentDeveloping user storiesMonitoring and evaluating product progress at each stage of the processLiaising with the product team and end-users to deliver updatesParticipating in Scrum meetings and product sprints

SAI implementation accounting moduleSupport and support to users in the UPS systemDocumentation of Accounting, Sales and Purchasing processes and user trainingMonthly accounting audits and month closingsProject leader in franchise certification

Project leader in the implementation of SAP BOSAP BO system administratorDocumentation of processes of the different business areas of the company

Projects: -> Company: Banco General (Panama) April – November 2008Analysis and restructuring of processes and procedures of Banco General, subsidiary Costa RicaMapping and documentation of processes in the installed technology (Mega).Training of new personnel in MEGA Process 2007Migration of versions and information to MEGA2007Generation of a new Business Architecture site for Banco General Costa RicaImprovement of the department's work methodology, improving the process of generation, authorization and publication of processes-> Company: Sinergia Deportiva December 2007 – February 2008Mapping and documentation of processes and procedures of the Treasury, Operations and Administration areasDefinition of proposals for improvement on current to medium processes and procedures.-> Company: Grupo DOMOS August – November 2007Mapping and documentation of processes and procedures in the areas of Administration, Human Capital, Comptrollership, Treasury, General Services and Purchasing, Systems and MarketingRestructuring of the Human Capital processPreparation of a proposal for the structure of the Working Capital process

Projects:-> Company: Prolamsa January 2007 – July 2007Coordination of SAP operational improvement projects, in the SD, FICO, MM, PP and BW modules, in order to identify and implement operational improvements, both at the process level and at the system level, in the different areas of the company (Sales, Finance and Accounting, Purchasing, Inventories, Quality and Production).-> Company: Sigma Alimentos June – November 2006Implementation of the Information Classification and Logical Access Control guidelines of the ISO 27001 standardDefinition of the Information Classification and Logical Access Control procedures based on the ISO 27001 standard and ensuring the implementation and compliance with said guidelines in the Research and Development area.-> Company: ALFA Internal Audit May 2006Definition of the audit guide of the Physical Security guideline, to audit the companies of the ALFA Group, according to the applicable regulations: COBIT, ITIL, ISO 27001-> Company: Alliax April 2005 – April 2006Implementation and certification of the ISO 9000 Quality Management SystemDocumentation of the processes, procedures and work instructions for the areas of Payroll, Accounts Payable, Supplies, IT, Comptrollership and Income, as well as the SAC (Quality Management System). Likewise, ensure compliance with the requirements of the ISO 9001:2000 standard and coordination of the certification in Alliax (Grupo ALFA service center) for the areas of Payroll, Accounts Payable, Supplies and IT, in November 2005; and for the areas of Comptrollership and Income in April 2006, achieving zero Non-Conformities on both occasions.