Marcela Cortés Morales Email & Phone Number

Heredia Province, Costa Rica

Ciudad De México

• Support Business Units in identifying and executing improvement projects and initiatives for the R2R stream.
• Assess the scope, impact, and potential of projects and initiatives across the region.
• Ensure alignment of initiatives and projects with the global finance strategy.

Tlanepantla, Estado De Mexico

• Supporting and developing Business Excellence initiatives for the region.
• Reinforcing business process best practices through the implementation of a BPM method.
• Promoting learning and growth of people by the deployment of a BPI knowledge platform, webinars and a BPI training program.
• Business Process mapping and documentation.
• Supporting project management.

Mexico DF

• Training and coaching on CPI methodologies like Lean Manufacturing, PDCA, SixSigma, VSM and coordinating and delivering Kaizen, 5S, TPM, TWI, PDCA, A3 workshops.
• Monitoring and giving follow-up to money process performance (13 Branches)
• Implementing improvement projects at regional and national level
• Supporting other countries in the implementation of continuous improvement in their operations (Panama, Brazil, Colombia, France)

Global Park, Heredia

• Measuring Key Performance Indicators for the Logistics Department.
• Automating operational and QA procedures to assure data is properly backed-up. Creating reports as per the department’s needs.
• Supporting Management team with data analysis and process improvement and implementation.
• Reducing backlogs of critical tasks such as invoicing (rate timeliness, coding accuracy, print timeliness) with the respective follow-up.

Heredia, Costa Rica

• Managing client portfolio
• Executing new business research and sales
• Administrating inventory and equipment purchase
• Creating advertising materials

Licenciatura En Comercio Internacional, Comercio

Excelencia En El Servicio Al Cliente, Comercio

Creando Exportadores, Comercio Exterior

Relaciones Internacionales, Ciencias Sociales