Worked as part of a team on several projects implementing changes to system for regulatory requirements. Responsible for day-to-day support and maintenance of financial services application.Worked with vendor to provide development methodology for developers, resulting in increased productivity.

Acted as PM to manage many aspects of project including resource allocation, time management, and project prioritization activities.Successfully created new internal management platform including order entry, purchasing, client billing and license management system.Successfully trained and mentored new team members onboarding to support the tool.Established focus groups to facilitate requirements gathering and definition of scope, created all of the supporting documentation, create ERD diagrams for database creation, schedule regular meetings discussing the progression of the system, code the system, create the UI on an undeveloped platform, create test plans and programs for every step, and document the final product.

Manage and enhance, troubleshoot and QA code changes and fixes to internally developed platform, ADMIN, that manages all change requests, issues and administrative tasks related to all SIT products.Create supporting documentation including creation of high level and detailed level process flows.Communicate and work closely with all departments to ensure the scope of code does not interfere with other modules (Impact Assessment) and assist developers and BSAs in managing the requirements and project life cycle. Front-line support for Admin system for all issues reported within the company.Support CyberScience SQL application.

Managed team that supported third party products, database administration and code deployment.Managed all aspects of running the department, including arranging cross-training and support for the technical aspects of the different roles. Worked with other departments to prepare and release new code versions.Provided reporting to upper management regarding the status of the department on a weekly basis, participated in management meetings to discuss successes/failures.Ensured that product upgrades and new releases are researched and documented for proper support for clients. Liaise with managers of other departments. Prepared a cross training solution to ensure full back up during vacations, etc.Problem resolution for external tier 2 issues and internal issues, both within the department and outside of the department, as they arise. Job loading – if one person is overloaded transfer some work to another team member.Provided training for support and maintenance of internal Administrative system.

Performed day-to-day support and maintenance of internal systems on Linux and Windows platforms, including developing new applications to assist users in database upgrades, report generation, background processing, database maintenance, maintenance of intranet, and front-line support for application and script modification. Improve processes through automation where possible.Implementing and refining of adherence to application licensing rules by controlling module deployment and activation within the application.Work independently and/or as team lead on large projects, including gathering information from all departments and for system enhancements and training users on application.Primarily responsible for product release cycle and patches, including retiring old versions.Responsible for leading the creation of internal development procedures, policies and standardsLead teams in the development of Quality Assurance procedures, automated tracking and enhancing a legacy source code movement system to conform to a complete Work Request cycle of promotion, QA, release and delivery to the client.Developed and implemented quality assurance process, which included a redesign of entire library structure, script changes and creation of Windows services to better facilitate testing and implementation.Trained new employees on the system and prepared documentation on any changes to the systemDeveloped and implemented time tracking tool for use company-wide. This enabled appropriate project cost allocations, time management and resource management for all project managers. Introduced and maintained a corporate intranet site to provide all employees with quick access to information about policy, technical documentation and client information

Responsible for day-to-day support and maintenance for financial services application utilized by many financial institutions across both Canadian and international markets.Investigated and determined causes of client reported incidents/issues and provided resolutions in a timely manner. Deployed and implemented enhancements at customer sites through remote desktop control in Windows and character environments. Designed and ran utilities to correct data discrepancies, resulting in the resolution and customer acceptance of identified issues.