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Marcel Blankenburg Email & Phone Number

Experienced Team Manager with strong Quality Management background | client centric | service oriented at Stadt Gera

Location: Gera, Thuringia, Germany 20 work roles 2 schools

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✓ Verified May 2026 3 data sources Profile completeness 86%

Current company

Stadt Gera

Role

Experienced Team Manager with strong Quality Management background | client centric | service oriented

Location

Gera, Thuringia, Germany

Company size

18 employees

Who is Marcel Blankenburg? Overview

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Marcel Blankenburg is listed as Experienced Team Manager with strong Quality Management background | client centric | service oriented at Stadt Gera, a company with 18 employees, based in Gera, Thuringia, Germany. AeroLeads shows a matched LinkedIn profile for Marcel Blankenburg.

Marcel Blankenburg previously worked as Teamleiter at Stadt Gera and Product Owner / Product Manager at Sportradar. Marcel Blankenburg holds Associate'S Degree, Public Administration from Sbbs Wirtschaft/Verwaltung Gera.

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Stadt Gera

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Profile bio

About Marcel Blankenburg

Experienced and hands-on driven teamlead in the citizen/customer support team of Gera city council. Passionate about customer service, technology, quality management systems, organisational innovation, ITIL.25 years professional experience in customer service, community service and civil service, 19 years professional experience in Computer Gaming and game development sector, over 14 years of professional experience in team management and team development, over 13 years experience in Betting & Gaming sector, more than 11 years experience in Quality Management. Until September 2024 I worked as an Associate Director Support and Quality Manager of an international, award-winning, customer-focused, high-performance team at Sportradar AG - the world's leading sports technology company, at the intersection between sports, media and betting. Between 2013 and 2024 I supported the launch of multiple client service and quality assurance initiatives and established, extended and continuously improved a quality management system following ISO9001 to drive positive brand recognition world-wide.Prior to Sportradar, served as a Team Manager at D+S Communication Center. Managed external communication processes including television, ISP, and E-Commerce to develop positive public relations and accelerate company expansion. Before that, worked as an online news editor, and operational lead of multiple well-recognised online and offline leagues and tournaments and managed tournament and league administration teams during major lanparty events while working for Station54 Community Management GmbH, an agency working for Electronic Arts. In addition, co-founded a total conversion modification for Battlefield1942, Battlefield1918, and led multiple development teams. Battelfield1918 was mentioned as an inspiration for Battlefield 1 by key DICE employee Lars Gustavsson in a 2016 interview.

Current workplace

Marcel Blankenburg's current company

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Stadt Gera

Experienced Team Manager with strong Quality Management background | client centric | service oriented

altenburg, thuringia, germany

Website

gaststuben-stadt-gera.de

Employees

18

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Company profile

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20 roles

Marcel Blankenburg work experience

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Teamleiter

Current

Stadt Gera

Gera, Thüringen, Deutschland

Sep 2024 - Present

Product Owner / Product Manager

Sportradar

Gera, Thuringia, Germany

Oct 2018 - Sep 2024

Associate Director Support

Sportradar

Gera, Thuringia, Germany

Jan 2017 - Sep 2024

Quality Manager Iso9001

Sportradar

Gera, Thuringia, Germany

Responsible for leading the quality management team, maintaining, extending and improving the quality management system, leading projects and guiding professionals to introduce, measure and improve performance indicators, audit teams in scope, advise related teams and providers on processes and requirements, reporting to executive leadership team on the.

Mar 2015 - Sep 2024

Project Manager

Sportradar

Gera, Thuringia, Germany

The projects purpose was to improve and elevate or rethink the existing data collection and acquisition infrastructure. The project launched and after realisation of a POC and an MVP slowly joined the existing product and infrastructure development structure as a new team.

Oct 2018 - Oct 2021

Senior Supervisor Support

Sportradar

Gera, Thuringia, Germany

Jan 2015 - Dec 2016

Support Supervisor

Sportradar

Gera, Thuringia, Germany

Jan 2014 - Dec 2015

Quality Management Representative Iso9001

Sportradar

Gera, Thuringia, Germany

substituted by Quality Manager ISO9001 certification in 2015

Feb 2014 - Mar 2015

Senior Support Manager

Sportradar

Gera, Thuringia, Germany

Jan 2012 - Dec 2013

Team Manager

D+S Communication Center Gera

Gera, Thuringia, Germany

Aug 2011 - Dec 2011

Call Center Coordinator

D+S Communication Center Gera

Gera, Thuringia, Germany

Jun 2010 - Jul 2011

Call Center Specialist

D+S Communication Center Gera

Gera, Thuringia, Germany

Apr 2009 - May 2010

Call Center Agent

D+S Communication Center Gera

Gera, Thuringia, Germany

Nov 2008 - Mar 2009