Marcel Boudreau Email and Phone Number
Marcel Boudreau work email
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Marcel Boudreau personal email
I strive for characteristics and behaviour that builds integrity.Experienced Account Manager with a demonstrated history of working in public administration, and my executive has faith I can excel as a Service Delivery Manager.Skilled in Business Planning, Microsoft Word, Lean Management, Service Management, and Social Media. Strong sales professional with a Certificate in Lean for the Public Service and ITIL certification.
Shared Services Canada | Services Partagés Canada
View- Website:
- ssc-spc.gc.ca
- Employees:
- 3328
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Service Delivery ManagerShared Services Canada | Services Partagés Canada May 2019 - PresentGatineau, Qc• Resolve operational issues by linking the partner with the service line and track service metrics• Manage client relationships, business needs, and expectations at the deputy director and director levels• Manage two Technical Advisors, a student, and coordinate the duties of a Business Analyst• Monitor progress of partner’s business requests and escalate as appropriate• Manage operational service delivery for a partner with a global footprint
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Account ManagerShared Services Canada | Services Partagés Canada Jan 2018 - May 2019Ottawa, Canada Area• Serve as a point of contact between the client and the corporate IT organization• Ensure all current and planned IT services are delivered to agreed and achievable targets• Manage client relationships, business needs, and expectations• Advocate for IT and directly involved in client planning sessions• Recommend new uses of IT to enhance client performance• Resolve disputes between clients and IT as a service provider• Negotiate IT services and prices, and service level agreements (SLAs)• Communicate IT strategic plan, policies and governance models to clients• Engage in short-term tactical planning with client in order to achieve strategic, longer-term goals
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Seasonal Sales Associate (Pt)Under Armour Nov 2017 - Apr 2018Ottawa, Canada Area• Process accurate sales transactions• Maintain effective communication with customers, teammates & management in a high performing store -
Senior Program OfficerHealth Canada | Santé Canada Oct 2015 - Jan 2018Ottawa, Canada Area• Lead or support IT-related projects for the branch by facilitating activities among the stakeholders• Joint project leader with corporate partner for improving IT support to remote nursing facilities• Authored an IT Orientation Guide for non-technical remote workers• Branch coordinator for Application Portfolio Management using Clarity tool• Participate in Lean Six Sigma Voice of the Customer activities to elicit client Business Requirements• Prepare reports and recommend options and strategies for management decision making -
Account Executive / Consulting AnalystStatistics Canada Sep 2005 - Oct 2015Halifax, Canada Area• Working group project team leader – developed strategies for Regional Senior Management regarding business development and outreach activities• Worked with big data; provided quantitative analysis of social, demographic, and economic data for clients, presentations, and workshops• Liaison between internal divisions and external clients; represented region on working groups and conference calls; collaborated with internal divisions for stakeholder relations• Provided client support regarding licensing requirements• Negotiated and completed contracts and letters of agreement for external clients, and provided contractual leadership and support to internal clients• Conducted cost recovery sales and marketing initiatives; managed multiple client relationships concurrently• Developed and facilitated workshops and presentations in both French and English• Regional team leader for Oracle based client relationship management system (CRM) -
Acting Regional AdvisorStatistics Canada Jun 2011 - Sep 2011Halifax, Canada Area• Analysed social and economic data, and interpreted results for clients• Developed and facilitated full day workshops• Managed private and public client relationships
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Acting Account Executive ManagerStatistics Canada Jan 2009 - May 2010Halifax, Canada Area• Planned and implemented the marketing and dissemination programs of statistical information• Remotely managed up to 8 employees in a unionized environment: established priorities and milestones, resolved conflicts, conducted employee performance evaluations, and set training plans• Provided input to budgets based on operational needs• Reviewed individual and regional Key Performance Indicators (KPI)• Identified human resource needs, determined and recommended the appropriate selection methods (internal and external resources) to meet operational objectives
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Business Plan AnalystParks Canada Jul 2004 - Sep 2005Halifax, Canada Area• Analyzed regional long-term capital plans and assisted in development of presentation material leading to strategies for allocation of new capital funding• Development of the Agency’s asset management accountability framework; creation of new and innovative business planning, asset and materiel management analysis and reporting mechanisms• Development of template and content of Parks Canada’s Asset Overview in support of the effective management of Eastern Canada’s $4.4 Billion asset base • Update and consolidation of Eastern Canada revenue using SAP software for current and previous year comparative analyses• Use of Parks Canada’s Asset Management System (AMS) for analysis supporting national roll out, and conduct training sessions -
Retail Merchandising Coordinator / BuyerLoblaw Companies Limited Jun 1998 - Jul 2004Halifax, Canada Area• Developed and maintained weekly/monthly/yearly reports using business intelligence software and Microsoft Excel• Negotiated promotional programs with suppliers and vendors• Developed and implemented category marketing and promotional programs • Monitored effectiveness and performance of merchandising programs • Developed professional rapport with retail store staff and vendor community to resolve issues• Coordinated with supply chain and vendors to ensure efficient flow of inventory, including coordinating transportation between vendors, distribution centres, and retail locations -
Bank TellerScotiabank May 1997 - Jun 1998Halifax, Canada Area• Processed personal and corporate financial transactions, including Foreign Currency and ATM• Promoted bank products and services
Marcel Boudreau Skills
Marcel Boudreau Education Details
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Learning Tree InternationalItil Foundation -
Lean -
Canada School Of Public ServiceProject Management
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Business, Management, Marketing, And Related Support Services
Frequently Asked Questions about Marcel Boudreau
What company does Marcel Boudreau work for?
Marcel Boudreau works for Shared Services Canada | Services Partagés Canada
What is Marcel Boudreau's role at the current company?
Marcel Boudreau's current role is Service Delivery Manager at Shared Services Canada | Services partagés Canada.
What is Marcel Boudreau's email address?
Marcel Boudreau's email address is ma****@****tico.ca
What schools did Marcel Boudreau attend?
Marcel Boudreau attended Learning Tree International, University Of Ottawa, Canada School Of Public Service, Saint Mary's University.
What skills is Marcel Boudreau known for?
Marcel Boudreau has skills like Customer Service, Social Media, Public Relations, Media Relations, Microsoft Office, Leadership, Marketing Communications, Team Leadership, Public Speaking, Strategic Planning, Analysis, Management.
Who are Marcel Boudreau's colleagues?
Marcel Boudreau's colleagues are Kevin Kurz, Emmanuel Karl Madoungou, Samuel Dionne, Lindsay Dobson, Jean-Francois Tanguay, Claude Violon Claude, Peter Neilsen.
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Marcel Boudreau
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