Senior Technical Support Engineer
Dedicated Day 2 Senior Support Engineer and System Administrator for a single large Avaya Client.
Mar 2020 - Mar 2024
AeroLeads people directory · profile
Marcel Bourque Email & Phone Number
Currently seeking new opportunities.
LinkedIn matched
3 data sources
Profile completeness 86%
Role
Currently seeking new opportunities.
Location
Grand Bay-Westfield, New Brunswick, Canada
Who is Marcel Bourque? Overview
A concise factual answer block for searchers comparing this professional profile.
Quick answer
Marcel Bourque is listed as Currently seeking new opportunities. based in Grand Bay-Westfield, New Brunswick, Canada. AeroLeads shows a matched LinkedIn profile for Marcel Bourque.
Marcel Bourque previously worked as Senior Technical Support Engineer at Avaya and Dedicated On-Site Technical Resource at Dxc Technology. Marcel Bourque holds Bachelor Of Applied Sciences, Industrial Engineering from University Of Moncton.
Profile bio
About Marcel Bourque
Skilled telecommunication professional with 27+ years of telecommunications and IT experience. Most of those years working with Avaya technologies and solutions in various roles. Adaptable, creative, and a quick learner, with a strong ability to work independently and as part of a team. Well organized with great attention to detail and interpreting customer requirements into a complete design and proposal. Fully bilingual with excellent interpersonal and communication skills. Accomplished network designer, with experience in large scale network deployments, management, design and implementation of telephony solutions.
Listed skills include Avaya, Avaya Aura, Avaya Ip Telephony, Avaya Call Center, and 46 others.
9 roles
Marcel Bourque work experience
A career timeline built from the work history available for this profile.
Dedicated On-Site Technical Resource
Working as a Senior Technical Support Engineer for Avaya
Apr 2017 - Feb 2020
Dedicated On-Site Technical Resource
Working as a Senior Technical Support Engineer for Avaya
Nov 2015 - Apr 2017
Solution Engineer - High Touch Support Services (Avaya)
Innovatia
Provide our customers (including many of the world’s most successful Fortune 500 and Fortune 1000 companies) with top quality technical support and troubleshooting of IT networks and telecommunications platforms and associated hardware and software as well as install, configure and maintain lab software and hardware.
Nov 2012 - Nov 2015
Senior Technical Sales Support - Avaya Solutions Designer
Internal consultant, solution designer and subject matter expert to the Bell Aliant sales teams and sales engineers, for most enterprise and call centers that required Avaya services. Responsibilities included network design, PBX design, call center design, consultation, and to provide subject matter expertise for all Bell Aliant customers. Responsible for.
May 2005 - Jun 2012
Design Specialist - Conferencing Solutions
Responsibilities included network design, consulting, and support for audio and video conferencing solutions within Bell Aliant. This included solutions (i.e. Avaya, Tandberg, etc) used for “service provider” and solutions used and owned by Bell Aliant customers using VoIP and/or TDM technologies in Audio and/or Video conferencing.
Jan 2001 - May 2005
Technical Analyst – Fiber Transport Systems
Responsible for the planning, budget allocation (over $10M annually), and implementation of all major fibre optic networks within NB. Also prepared business case documents for all projects for funding approval (i.e. for executive approval), as well as planned and managed all upgrades, system expansions for all fibre systems in NB, while sharing the.
Mar 1999 - Jan 2001
Fiber Transport Systems Implementer
Reported to the Technical Analyst, responsibilities included providing technical details, and using designs provided by a design group to transform those requirements into workable plans for the technicians, maintaining and keeping project budgets updated, keeping track of all funds being spent, and maintaining all key systems such as financial, design.
Jan 1998 - Mar 1999
Senior Technologist – Outside Plant
Responsible for outside plant planning, copper and fibre optic cable design, provisioning and management in north eastern NB. Also prepared design drawings and documentation for the crews, as well as material lists to keep their sophisticated CableCad database up to date and accurate. Performed many on-site inspections and worked closely with the power.
Sep 1996 - Jan 1998
2 education records
Marcel Bourque education
Bachelor Of Applied Sciences, Industrial Engineering
University Of Moncton
High School Diploma
École Clément Cormier
FAQ
Frequently asked questions about Marcel Bourque
Quick answers generated from the profile data available on this page.
What is Marcel Bourque's role at their current company?
Marcel Bourque is listed as Currently seeking new opportunities..
Where is Marcel Bourque based?
Marcel Bourque is based in Grand Bay-Westfield, New Brunswick, Canada.
What companies has Marcel Bourque worked for?
Marcel Bourque has worked for Avaya, Dxc Technology, Hewlett Packard Enterprise, Innovatia, and Bell Aliant.
How can I contact Marcel Bourque?
You can use AeroLeads to view verified contact signals for Marcel Bourque, including work email, phone, and LinkedIn data when available.
What schools did Marcel Bourque attend?
Marcel Bourque holds Bachelor Of Applied Sciences, Industrial Engineering from University Of Moncton.
What skills is Marcel Bourque known for?
Marcel Bourque is listed with skills including Avaya, Avaya Aura, Avaya Ip Telephony, Avaya Call Center, Avaya Communication Manager, Ip Pbx, Telecommunications, and Unified Communications.
Find 750M verified contacts
Search by job title, company, industry, location, and seniority. Export verified B2B contact data when you need it.
Start free trialPeople with similar names
Check these profiles if this is not the Marcel Bourque you were looking for.
View similar profiles
