• Support Deskside support on Windows 10 systems installation and configurations• Communication with customers using phone support and remote access to a system for troubleshooting• Use Windows Sysinternals tools DOS command to deploys securities updates to targets systems to resolve vulnerabilities without disturbing customer’s work onsite and remote access• Applied Securities patches on printers and systems hardware• Provide VIP customers support onsite or remote access • Import PKI certificates for Outlook Email

Support Army Research Center at Adelphi Laboratory Center in MarylandSupport Windows 7 and Windows 10 Applying Security for Patches and registry on windows 7 and windows 10Adobe Creative CloudJAVA security settingsLaboratory for electronic technologies in lasers, 3D software applications

•Support called center for DOD Joint Staff for desktop workstations and VMware Thin Clients software applications •Used VMware Horizon View to troubleshoot VDI (Virtual Desktop Infrastructure) desktop session issues•Configure and setup customer’s Outlook profiles with CAC cards with dual persona from Active Clients software• Recover Customer’s older PKI certificates from DISA• Deployment and troubleshoot on VMware’s VDI (Virtual Desktop Infrastructure) Thin Clients and desktop hardware applications

Subcontractor Service Desktop Support Tier II January 2014 – Present• Support called center for DOD Joint Staff for desktop workstations and VMware Thin Clients software applications • Used VMware Horizon View to troubleshoot VDI (Virtual Desktop Infrastructure) desktop session issues• Configure and setup customer’s Outlook profiles with CAC cards with dual persona from Active Clients software• Recover Customer’s older PKI certificates from DISA• Deployment and troubleshoot on VMware’s VDI (Virtual Desktop Infrastructure) Thin Clients and desktop hardware applications

Setup new workstations, laptops and migrate customer’s data and profiles from retired or warranty expired computers or laptops devices for the Navy and Marines sites.

Deploy hardware refresh of new workstations, laptops and migrate customer’s data and profiles from retired or warranty expired computers or laptops devices for the Navy and Marines sites

• Supports and maintains FBCH datacenter of over one hundred physical and VMware virtual Network applications for servers• Manage FBCH windows 2003 Active Directory for creating LAN accounts access to domain , security groups for access to department folders, computers and servers accounts to created and register on the domain• Performs Defense Information System Agency’s (DISA) Security Technical Implementation Guides (STIGs) on creating windows 2003/2008 servers for physical and virtual. Also schedule maintenance Windows 2003/2008 systems update vulnerabilities, security patching and registry Harding from D.O.D’s Patch Repository web sites• Creates email accounts , distribution groups on MS Exchange 2010 email server for customers to access from MS Outlook • Work with budget office, administration, and high-level officials at various installations on their resource management and business operation of complex software and hardware issues, such as, installing and configuring BOXI, (repository of hospital data, such as physician information, billing information, budget information, etc.) Business Objects Web Reporting Database, Third Party of Collections (TPOC) for printing bill invoice for insurances agencies and EAS IV Repository business objects web database.

Service a high pace logistics department providing support on a wide variety of functions including resolving complex issues, installing new hardware and software program,Provide a high level of customer service. Monitored, analyzed, and resolved end-user issues and provides informal training and assistance. Provide troubleshooting and problem resolution for the production and development environments on xyplex terminal servers and bay network terminal. Setup Dell Power Edge servers with 2003, 2008 OS, install HBA card on server and used fiber cables to connect Hitachi Adaptable Modular Storage (SAN) and create shared drive for production. Setup and create virtual servers for production on VMware network. Created and manage Active Directory security group, Exchange email distribution groups for Outlook Setup and configured Dell Power Edge 600M Blade servers and Equal Logic SAN for customers’ personal and departments folders for production.Performed daily system administrative tasks including server maintenance and backups data with Symantec Backup Exec, for customer’s personal folder(s) and department share folders.Manage Exchange 2003 on windows 2003 Active Directory for user account creation, e-mail administration (Outlook), and security monitoring and configuration.IT support Parata Pharmacy 2000 automated system for printing and dispensing medications and GSL IntelliCabs automated refill system and Qmatic ticket line query system for department of Pharmacy.IT support Defense Finance and Accounting Service (DFAS) payment application Computerized Accounts Payable for Windows (CAPSW) for multiples departments at DeWitt. IT support PHG Technologies Easy ID server applications for printing labels and forms for Emergency, Surgery, Pediatrics, Family Health Care and Patients Administration department.

Serviced a high pace logistics department providing support on a wide variety of functions including resolving complex issues, installing new hardware and software program.Provided a high level of customer service. Monitored, analyzed, and resolved end-user issues and provided informal training and assistance. Provided support service on Department of Defense (DOD) applications in medical and administration such as CHCS/AHTLA (medical), E-Forms Flow (government and army), CAPSW (Budget, Contracting, and Logistic), DMLSS ( Logistic ordering), DOP (payroll), TPOCS (medical insurance billing), Mart2 and EAV4 (Executive reports for billing, contracting, budgets and medical).Provided troubleshooting and problem resolution for the production and development environments on xyplex terminal servers and bay network terminal. Performed daily network administrative tasks including server maintenance and backups, user account creation, e-mail administration, and security monitoring and configuration.

Provided troubleshooting and problem resolution for the production and development environments on xyplex terminal servers and bay network terminal. And repair computers and printers hardware and troubleshoot on hubs, terminal server cards and Xyplex, Servers.Performed daily network administrative tasks including server maintenance and backups, user account creation, e-mail administration, and security monitoring and configuration.

I have worked multiple contracts locations with AeroTEK/TEKsystems has temporary field and help desk computer technician. S.A.I.C (Location FT Belvoir, VA, TEMP Aug 97 Dec 98)Composite Health Care System CHCS hardware specialist MADEN TECH: ( Location United States Patent and Trademark Offices MAR.97 AUG.97)Help Desk/ Installation TechnicianUNISYS CORPORATION: (OCT. 96-FEB. 97)P.C. field technician on hardware repairs and software for windows IBM/TSS: (SEPT.96-OCT. 96)P.C. field technicianDATA SEV: (SEPT. 96)P.C. field technicianELECTRONIC SYSTEMS: (AUG. 96)P.C. field technician