• On-Site-Consulting in the ITSM area• Design and implementation of solutions for mid-market and enterprise customers• Implementation of customer processes in „BMC Footprints“ • Implementation of the standard software „BMC Track-It!“• Implementation and coaching for Software-, OS- and Patch-Deployment processes with „BMC Client Management (previously BMC Asset Core)“• Implementation and consulting for in the monitoring area with PRTG• Creation of risk management and disaster recovery concepts• Initiator and Lead Developer of the ticket system "UnitDesk"• Diverse API integrations• App-development (e.g. creation of a Barcode-App for IT Infrastructure inventories)• Development of Addons and invididual Software• Webinars and Pre-Sales

• Customizing of the CRM-Software „SuperOffice“ with the companys own product „FormsDesigner“ • Customer Support and consulting (remote and on-site)• Design and implementation of automatic deployment processes for customer solutions• Customizing of Crystal Reports • Implementation of an indiviual Reporting solution based on XML/XSLT/Apache FOP

• Concept creation with different customer departments• Interface and data definition for system migrations and data import from third party systems• Technical Partnermanagement• Project planning and coordination• Team-Management• Pre- and Postsales• Quality Assurance• Complaint management• Business Process Management and Workflow-Design with Orbis® Taskcentre

• Software-Developer for a VMWare Backup Solution and Disaster Recovery• Implementation of High Availability Solutions• Implementation of Data-deduplication algorithms to process differential Back-Ups

• SAP Consulting SAP IS-U (Waste industry)• Software-Development in ABAP/4 and ABAP/OBJECTS • Workflow-Management