Marcel D. Email & Phone Number

Long Beach, California, United States

• Managed devices by utilizing Microsoft Intune for mobile device management (MDM) and mobile application management (MAM)
• Designed manual test procedures to evaluate each software product.
• Tested and used mobile applications as intended to analyze its functional properties.
• Created and verified positive and negative test cases and documented test results.
• Presenting test reports to management and suggesting software fixes
• Identify application security threats and… Show more

Anaheim, CA

• Provided new Point-of-Sales (POS) hardware such as Samsung tablets, printers scanners and credit card devices.
• Check and confirm POS solutions aligned with business and Walt Disney Public Relations Technology strategies and complied with the organization's architectural standards.
• Provided onsite POS hardware and Hypercare support for a new Point of Sale solution.
• Responsible for working closely with customers, business analysts, and team members to manage and control the… Show more
• Responsible for working closely with customers, business analysts, and team members to manage and control the processing of NEW programs and peripheral equipment on distributed computer systems to ensure the highest.
• Performed problem identification, escalation and resolution

Greater Los Angeles Area

• Created the execution of written and oral tasking SOP’s for Tiers I and II Service Desk supporting mobile application environments processes for VA policies to accommodate a brand-new technology
• Created and audited documents for the Continuous Readiness in Information Security Program (CRISP)
• Created and maintained technical, policy, procedure knowledge base records and VA cloud environments
• Led device deployment at various locations throughout country, providing on-site device… Show more
• Led device deployment at various locations throughout country, providing on-site device triage and application training on medical devices for medical staff
• Created device logistics framework for on-site device deployment and application device loaner projects

Norcross, GA

• Provide Tier 2 remote technical support for wireless Mobile Device Management (MDM) and Bring Your Own Device (BYOD) users of iPhone, Android and Blackberry smart phones, tablets, custom made devices, wireless handheld.
• Basic configuration, repair, replacement, device tracking and command line script troubleshooting for various wireless mobile devices operating on various global networks
• Ensure device information is not compromised in events of lost or… Show more
• Ensure device information is not compromised in events of lost or stolen
• Utilize a proprietary ticketing system to manage day to day trouble reports from field personnel and device users
• Work to completion the resolution of various hardware, software, communications, network and procedural problems

Atlanta, GA

• Troubleshoot usage of features of new and pre-existing handheld devices such as iPhone, Blackberry, Android, Symbian, Windows, tablets, laptop and desktop computers
• Resolve network coverage and technical issues, data services, troubleshooting computer/device internet connections with Sprint devices and installing Sprint and manufacture software and MDM software
• Configure and troubleshoot Sprint WIFI network devices and Custom Network Solutions over 2G, 3G, 4G LTE data networks… Show more
• Configure and troubleshoot Sprint WIFI network devices and Custom Network Solutions over 2G, 3G, 4G LTE data networks
• Provide floor support for Tier 2 technicians and handle escalated calls
• Provide monitoring and training to new technicians during transition phase of inbound technical support calls

Network And System Administration/Administrator

High School Diploma, General Education

Activities and Societies: Track & Field

Education record