• Managed devices by utilizing Microsoft Intune for mobile device management (MDM) and mobile application management (MAM)• Designed manual test procedures to evaluate each software product. • Tested and used mobile applications as intended to analyze its functional properties.• Created and verified positive and negative test cases and documented test results.• Presenting test reports to management and suggesting software fixes• Identify application security threats and… Show more • Managed devices by utilizing Microsoft Intune for mobile device management (MDM) and mobile application management (MAM)• Designed manual test procedures to evaluate each software product. • Tested and used mobile applications as intended to analyze its functional properties.• Created and verified positive and negative test cases and documented test results.• Presenting test reports to management and suggesting software fixes• Identify application security threats and abnormalities.• Be the go-to resource for mobile testing of both iOS and Android operating systems.• Assess, analyze, and identify areas of concern for Section 508 non-compliance of applications.• Develop compliance checklists, plans, and remediation actions as well as provide advice on mitigating or resolving issues.• Interface with software engineers, system engineers, information assurance engineers, and other project team members using the Agile Scrum methodology. Show less

• Provided new Point-of-Sales (POS) hardware such as Samsung tablets, printers scanners and credit card devices. • Check and confirm POS solutions aligned with business and Walt Disney Public Relations Technology strategies and complied with the organization's architectural standards.• Provided onsite POS hardware and Hypercare support for a new Point of Sale solution. • Responsible for working closely with customers, business analysts, and team members to manage and control the… Show more • Provided new Point-of-Sales (POS) hardware such as Samsung tablets, printers scanners and credit card devices. • Check and confirm POS solutions aligned with business and Walt Disney Public Relations Technology strategies and complied with the organization's architectural standards.• Provided onsite POS hardware and Hypercare support for a new Point of Sale solution. • Responsible for working closely with customers, business analysts, and team members to manage and control the processing of NEW programs and peripheral equipment on distributed computer systems to ensure the highest levels of service and system availability. • Performed problem identification, escalation and resolution• Communicated status of operations to allow for immediate response to service disruptions. • Assists in coordinating the efforts of supplier teams when needed to develop or sustain the application environment. Show less

• Created the execution of written and oral tasking SOP’s for Tiers I and II Service Desk supporting mobile application environments processes for VA policies to accommodate a brand-new technology• Created and audited documents for the Continuous Readiness in Information Security Program (CRISP)• Created and maintained technical, policy, procedure knowledge base records and VA cloud environments• Led device deployment at various locations throughout country, providing on-site device… Show more • Created the execution of written and oral tasking SOP’s for Tiers I and II Service Desk supporting mobile application environments processes for VA policies to accommodate a brand-new technology• Created and audited documents for the Continuous Readiness in Information Security Program (CRISP)• Created and maintained technical, policy, procedure knowledge base records and VA cloud environments• Led device deployment at various locations throughout country, providing on-site device triage and application training on medical devices for medical staff• Created device logistics framework for on-site device deployment and application device loaner projects• Established project’s first new employee training documentation ranging from service desk SOP’s, MDM and systems navigation to reporting to improve departmental efficiency• Sustain and enhance VA-developed medical mobile apps in the VA production environment• Acted as National Point of Contact for application device loaner project and specialized programs• Subject Matter Expert for 33 VA developed applications in which application support and troubleshooting documentation, training, updates and established escalation process was created and provided Mobile Service Desk and Human Resource Center• Provided tier III help desk and logistic support for over 50,000+ medical mobile devices via AirWatch, VA-developed mobile apps and VA network infrastructure and limited support for commercial and Department of Defense-developed apps• Created and implemented VA medical device shipment documentation and reporting framework • Provided and provisioned mobile medical devices used for application development and testing for multiple application development teams and testers• Configured devices to perform on VA VPN and in-building Wi-Fi solutions• Conduct device audits ensuring iOS and Android platform compliance on all VA medical devices and update device checklist and audit reports Show less

• Provide Tier 2 remote technical support for wireless Mobile Device Management (MDM) and Bring Your Own Device (BYOD) users of iPhone, Android and Blackberry smart phones, tablets, custom made devices, wireless handheld scanners and Bluetooth printers• Basic configuration, repair, replacement, device tracking and command line script troubleshooting for various wireless mobile devices operating on various global networks• Ensure device information is not compromised in events of lost or… Show more • Provide Tier 2 remote technical support for wireless Mobile Device Management (MDM) and Bring Your Own Device (BYOD) users of iPhone, Android and Blackberry smart phones, tablets, custom made devices, wireless handheld scanners and Bluetooth printers• Basic configuration, repair, replacement, device tracking and command line script troubleshooting for various wireless mobile devices operating on various global networks• Ensure device information is not compromised in events of lost or stolen • Utilize a proprietary ticketing system to manage day to day trouble reports from field personnel and device users• Work to completion the resolution of various hardware, software, communications, network and procedural problems• Create and update technical training and support documentation, processes, procedures and tasks• Ensure optimal productivity, quality customer satisfaction and technical resolutions are fully achieved in a timely manner• Configure and install new hardware, software upgrades and relocating hardware for various business requirements and compliance with all state, federal and FAA regulations • Execute the decommissioning of outdated equipment as determined by vendor support contracts and maintain the confidentiality of records of each device • Ensure all installations, upgrades and moves meets or exceeds and company customer standards• Advise and train of new and improved troubleshooting technics to better department overall performance Show less

• Troubleshoot usage of features of new and pre-existing handheld devices such as iPhone, Blackberry, Android, Symbian, Windows, tablets, laptop and desktop computers• Resolve network coverage and technical issues, data services, troubleshooting computer/device internet connections with Sprint devices and installing Sprint and manufacture software and MDM software • Configure and troubleshoot Sprint WIFI network devices and Custom Network Solutions over 2G, 3G, 4G LTE data networks… Show more • Troubleshoot usage of features of new and pre-existing handheld devices such as iPhone, Blackberry, Android, Symbian, Windows, tablets, laptop and desktop computers• Resolve network coverage and technical issues, data services, troubleshooting computer/device internet connections with Sprint devices and installing Sprint and manufacture software and MDM software • Configure and troubleshoot Sprint WIFI network devices and Custom Network Solutions over 2G, 3G, 4G LTE data networks • Provide floor support for Tier 2 technicians and handle escalated calls • Provide monitoring and training to new technicians during transition phase of inbound technical support calls• Coordinate with company’s vendors and supervised subcontractors during various maintenance projects to ensure proper completion of work performed at customers’ facilities and problems areas, verify restoration of service and validate quality of service • Troubleshoot mobile device problems to determine their cause and recommends options for eliminating such problems• Responsible for escalating all network trouble tickets opened by Sprint customers and employees with great importance and providing daily updates to customers and employees as to the progress of their ticket• Audit network tickets for accuracy and provide training opportunities when necessary• Monitor network using a wide variety of engineering solutions to increase network capacity and performance • Provide network ticket updates in accordance to agreed SLA’s and documentation• Consulted on appropriate network access points and equipment for Custom Network Solutions• Coordinate with location Point-of-Contact for technician access • Provide training for new products and systems operation on multi-platform networks Show less