Marcel Henriquez Email & Phone Number

Hayward, Ca, Us

Pleasanton, California, United States

Pleasanton, California, United States

- Excellent listening skills to discover customer needs when it comes to advising, selling, and setting up Apple Products.- Deliver strong communication skills to converse freely and comfortably with small groups or individual customers at a time ranging from business owners, families, students, and more.- Demonstrated ability to quickly grasp and adapt to new products and features, including proficiency in handling Apple products such as iPhone, iOS, MacBook, and Apple Watch. Possesses extensive knowledge of mobile carriers.

Pleasanton, California, United States

· Supervised 4-10 partners per shift and delegated tasks for each partner resulting in legendary customer service, quality products, and a clean store environment. · Assisted store manager in executing store operations during scheduled shifts by anticipating customer and store needs through constant evaluation of environment and customers. · Executed Starbucks operational policies and procedures, including those for cash handling and safety and security, to ensure the safety of all partners during each shift.· Ensured partners adhere to the meal and rest break policy.

Pleasanton, California, United States

· Improved efficiency of store operations to increase the average drive-thru window time to 40 seconds during peak hours resulting in a 20% increase in customer satisfaction.· Mastered more than 100 drink combinations for coffee, tea, and other beverages to serve a high-volume store with at least 500 customers daily.· Managed inventory of food and beverages, ensuring that all items were accounted for and properly stored, resulting in a 90% decrease in waste.· Demonstrated the "Just Say Yes" behavior by taking care of customer needs. · Provided quality beverages consistently for all customers and prepared Starbucks beverages to standards.