Marcel H. work email
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Marcel H. personal email
Marcel H. is a Business Development Representative at SecureIT. They possess expertise in public affairs, microsoft office, administrative assistance, data analysis, digital media and 9 more skills. Colleagues describe them as "When I first got hired, Marcel made sure I had the tools I needed to succeed. As someone who managed/oversaw the work that I was doing, he was quick to give constructive feedback and encouraged me to strive for more. Marcel always goes above and beyond. Once he develops a workflow for the given task, he works to improve not only the workflow but the product for the benefit of the team and the company. It is because of this behavior that any team must consider themselves lucky to have Marcel. I hope to work with him again in the near future."
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Business Development RepresentativeSecureit Mar 2022 - PresentReston, Va, UsInbound Lead Support- Contact prospective clients and establish initial lines of communication- Arrange calls, emails, and Teams meetings with prospects to learn more and confirm need- Schedule follow-up prospect calls with SecureIT SMEs and Executive LeadershipProposal Development- Pull together content and pricing for proposals- Send proposals to prospects and perform follow-up as neededSales Administration- Register leads and maintain status and progress in SecureIT's CRM system- Report weekly on pipeline statusAccount Management- Build long-term trusting relationships with clients- Collaborate with delivery teams on new opportunities at existing clients- Check-in with clients periodically to make sure expectations are exceeded -
Quality Assurance & Compliance Team LeadId.Me Nov 2021 - Feb 2022Mclean, Va, Us- Managed the rapid growth of the ID.me contact center’s Quality Assurance team at our Tyson’s HQ (nearly doubling the size of the department to meet critical business needs)- Worked closely with the Member Support Training Department to improve early performance outcomes of newly hired member support representatives - Collaborated with Member Support leadership to identify areas for change in audit scoring guidelines- Arbitrated score disputes between MS Team Leads and QA analysts, coached QA analysts and MS Team Leads to better understand the QA criteria- Coordinated with BPO QA leadership to maintain consistency across ID.me and our BPO’s quality standards - Managed a team of 30 employees – conducted performance appraisals and interviews, approved timesheets, served as a Subject Matter Expert -
Quality Assurance & Compliance AnalystId.Me Jul 2021 - Nov 2021Mclean, Va, Us- Audited calls and documents to evaluate a team of Member Support Representatives - Provided coaching notes and feedback for MSRs based on the appropriate quality rubric- Provided reports and analysis to leadership teams - Alerted leadership to any flagrant compliance violations - Spotlighted Agents who exceeded expectations - Identified and reported workflow and production issues to leadership and the Member Support Operations Center - Worked with the training team on providing feedback on training outcomes - Facilitated and participated in calibrations within and outside of the QA department
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Member Support Assistant SupervisorId.Me Apr 2020 - Jul 2021Mclean, Va, Us- Supervised and trained Member Support Representative new hires after completion of their first 2 weeks of classroom training. - Provided ongoing support to member support representatives by acting as the first point of contact for questions related to document verification, member account issues, and company policies - Investigated and escalated attempted fraud and suspicious account activity - Monitored productivity levels and professionalism of member support representatives and reported issues to leadership - Traveled to the company’s new office in Tampa to train incoming classes of MSR’s and provide technical knowledge support to newly hired senior staff
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Member Support RepresentativeId.Me Dec 2020 - Apr 2021Mclean, Va, Us- Provide timely, accurate, and efficient service to our customers via email and/or video chat- Exceed daily targets by 30-40%- Verify member identification and follow verification procedures- Work with other customers to troubleshoot verification issues and provide a working solution - Assist in documentation and playbook updates as necessary
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Public Affairs InternUs Navy Jul 2019 - Jan 2020Washington, Dc, Us- Authored dozens of social media news releases while coordinating with subject matter and policy experts to ensure accuracy of information resulting in on-time dissemination of information to wide ranging audience including the Department of Defense, Navy, and supporting agencies - Managed the organization's social media accounts (@MyNavyHR) to include Facebook, Twitter, and Instagram providing accurate and on-time release of information supporting the entire Navy community - Utilized SEO principles to increase the reach of social media, doubling the size of the organization’s Instagram and Facebook audience - Wrote scripts for the Chief of Naval Personnel’s “Weekly Wire” and “Monday Kickstart” video series - Analyzed metrics of social media performance to optimize audience experience -
Equal Employment Opportunity InternUs Navy Jul 2018 - Aug 2018Washington, Dc, Us- Assisted senior staff in documenting EEO discrimination complaints - Drafted correspondence for senior staff - Assisted in providing EEO training to employees- Led the Special Emphasis Council in developing and marketing workplace diversity events (Women's Equality Day, African American History Month, Disability Employment Awareness Month, etc.)
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SecurityFairfax County Park Authority May 2018 - Aug 2018Fairfax County , Virginia , Us- Assisted Water Mine Park managers with enforcing park rules, regulations, and policies - Monitored security checkpoint to ensure only staff and approved guests enter administrative areas- Conducted bag screenings for prohibited items or illegal substances
Marcel H. Skills
Marcel H. Education Details
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University Of VirginiaPolitical Science And Government
Frequently Asked Questions about Marcel H.
What company does Marcel H. work for?
Marcel H. works for Secureit
What is Marcel H.'s role at the current company?
Marcel H.'s current role is Business Development Representative.
What is Marcel H.'s email address?
Marcel H.'s email address is ma****@****olf.com
What schools did Marcel H. attend?
Marcel H. attended University Of Virginia.
What skills is Marcel H. known for?
Marcel H. has skills like Public Affairs, Microsoft Office, Administrative Assistance, Data Analysis, Digital Media, Public Relations, Writing, Research, Public Speaking, Social Media Content Creation, Equal Employment Opportunity, Political Campaigns.
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