Marcel Jones Email & Phone Number

Huntsville-Decatur, Alabama, United States

Huntsville, Alabama, United States

Huntsville, Alabama, United States

Huntsville, Alabama, United States

As Quality Control Manager my responsibilities were to uphold the standards in all activities by testing a sample of the output against the specification. Provided coordination of test and inspections throughout the daily operations.

Decatur, Alabama

• Installs electronics and makes power connections.• Properly uses, stores and maintains all test equipment used in system.• Conducts system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge, including monthly, semi-annual and annual tests.• Sets trunk levels, sets-up and changes out trunk amplifiers, calculates signal level losses in cable and equipment for trunk lines and distribution lines.• Assumes full responsibility for… Show more • Installs electronics and makes power connections.• Properly uses, stores and maintains all test equipment used in system.• Conducts system tests such as signal/noise, signal/hum, summation sweep, chart recording, return loss bridge, including monthly, semi-annual and annual tests.• Sets trunk levels, sets-up and changes out trunk amplifiers, calculates signal level losses in cable and equipment for trunk lines and distribution lines.• Assumes full responsibility for troubleshooting and repair of the coaxial and fiber distribution system.• Prepares estimates for projects, providing bill of materials.• Assists and effects interface for required revisions to strand and design maps.• Manipulates connectors, fasteners and wire and uses hand tools.• Climb poles with proper equipment (safety belt, safety strap and climbers), ladders or other structures as needed. Lifts and carries loads up to 75lbs (including 28 ft ladder); uses bucket truck when required. • Performs any and all duties of personnel in CATV and HSD services. Show less

• Provided support with technical issues, installation, billing and addition of new services.• Responsible for testing, operating, maintaining, and repairing equipment.• Make the best use of all resources, tools, and technology to troubleshoot and resolve customer service issues• Deliver world class customer service and build customer satisfaction and loyalty by troubleshooting all customer inquiries regarding DIRECTV Life Shield products over the phone• Complete ongoing… Show more • Provided support with technical issues, installation, billing and addition of new services.• Responsible for testing, operating, maintaining, and repairing equipment.• Make the best use of all resources, tools, and technology to troubleshoot and resolve customer service issues• Deliver world class customer service and build customer satisfaction and loyalty by troubleshooting all customer inquiries regarding DIRECTV Life Shield products over the phone• Complete ongoing training to stay abreast of product, service and policy changes• Provide effective and timely resolution of a range of customer inquires• Strive for one-call resolution of customer issues• Provided support regarding retaining business of loyal customer • Establish a bond with loyal customers and new customers for great service• Assist in Elite Team Building Program and Coaching Show less

• Provided customer examination to customers looking to review account regarding technical, billing and upselling various products and services• May be required to work in one or multiple queues/skill sets over various customer contact channels• Responsible for improving customer retention through programs and service provided to the customer• Utilizes mechanized systems to initiate and complete service orders and handle customer requests• Participated as Select Team Leader to… Show more • Provided customer examination to customers looking to review account regarding technical, billing and upselling various products and services• May be required to work in one or multiple queues/skill sets over various customer contact channels• Responsible for improving customer retention through programs and service provided to the customer• Utilizes mechanized systems to initiate and complete service orders and handle customer requests• Participated as Select Team Leader to assist agents in building sales skills (overcoming objections, positioning offers and closing deals) • Create a link with customer which enables customers buy product Show less

Master Of Business Administration (Mba), Business Administration And Management, General

Bachelor Of Science (B.S.), Electrical Engineering Concentration-Computer

Electrical Engineering Research Lab • Troubleshot electrical designs. • Designed and performed laboratory and field tests. • Installed.