Marcel Jonker Email & Phone Number

Durban, Kzn, Za

Mogale City, Gauteng, South Africa

Placement, facilitating & converting of all group conferencing, accommodation andF&B groups business. To acquire, develop and nurture new & existing relationships to drive revenue. New business development. Providing the business with information about customer expectation. Identify opportunities for marketing and sales across the business product offerings. Maintain accurate, up to date sales administrative systems and ensure data integrity. Follow sales and reservations operating procedures in line with companyrequirements. Resolve guest complaints to the satisfaction of the guest experience.Upselling – additional upselling of value-added products and servicesPlan and conduct site inspections, planning meetings and menu tastings. Enter rate and product offering negotiations in the interest of the company. Build and foster interdepartmental relationships, support and assist colleagues wherepossible. Foster team spirit and “can do” attitude.Ensuring all outstanding accounts are paid in full prior to departure.

Sun City, North-West, South Africa

Placement, facilitating & converting of all group conferencing, accommodation andF&B business. Opening, maintaining and managing of all corporate files and contracts.Ensuring an increase in revenue and repeat business.New business acquisitions & building and maintaining existing client relationships. Marketing of Sun City resort, converting corporate & government business, draftingDirect, PCO or Association Contracts. Internal Bookings (scheduling meetings, venues, equipment & cateringrequirements)Managing deadlines received from Inventory & Operations Department. Creating report templates and ensuring branding standards are met.Generating & submission of reports as per predetermined standards and timelines.Identifying outstanding deadlines and following up with relevant individuals.Determining feedback and conducting updates as per SOP.

Sun City, North-West, South Africa

Excellent communications skills and people skills.• Excellent guest relations skills & telephone manner.• Answering and forwarding guests requests.• Monitoring external as well as internal calls to correct departments.• Reporting faulty telephone lines to Telkom and following up.• Activating telephone lines as required by guests.• Monitoring wake-up calls.• Computer literate: ms office, opera.• Ability to work under pressure.• Positive thinking and helpful attitude.• Knowledge of the resort, contact numbers, activities, events and happenings.

Sun City, North-West, South Africa

Worked during School Holidays • Reporting to Manager on duty.• Excellent communications skills.• Answering guest calls from room.• Placing the guest’s food/beverage orders.• Delivering the food/ beverage orders to guest room.• Collecting dirty plates and cutlery.