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Marcel Maia is listed as Business Analyst | Customer Success | Data Analyst at Aniksi, a company with 10 employees, based in Greater São Paulo Area, Brazil, Brazil. AeroLeads shows a matched LinkedIn profile for Marcel Maia.
Marcel Maia previously worked as Customer Success Analyst at Aniksi and iGaming Support Agent at Aniksi. Marcel Maia holds Curso Superior De Tecnologia (Cst), Business/Managerial Economics from Uscs - Universidade Municipal De São Caetano Do Sul.
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Customer success analyst with 5 years of experience in Fintech companies. Specialist in customer services, problem solving and project management with agile methodologies. Strongly result and team working oriented.Hard skills: Advanced in Microsoft Office 365 (Excel, PowerPoint, Word) and Google Suite, knowledge in SQL, Power BI, Looker, Python and Agile methodology.Soft skills: Critical thinking, Effective communication, Emotional inteligence, Creativity, Resiliency, Problem solving, Organized, Leadership, Flexibility.
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Malta - Remote
Customer Support and Success SpecialistHuman-Centric ApproachPersonalized SolutionsComplaint Handling and RetentionSeamless OnboardingProactive SupportTeam of Motivated ProfessionalsTechnology-Driven, Human-FocusedInternational TeamDedicated to Customer Satisfaction
Malta
Provided exceptional customer service via chat and email to multiple nationalities and languages, including high rollers, utilizing conflict resolution and engagement enhancement techniques to ensure customer satisfaction and loyalty.Ensured adherence to strict iGaming regulations across multiple jurisdictions (EU, Ontario, International), maintaining.
Sao Paulo, Sao Paulo, Brazil
Implemented and managed over 50 trainings, including Onboardings, new processes, such as new features or new UI, to reach optimal performance, with all project management regarding Diversity, Equity and Inclusion (DEI).Collaborated in the operation outsourcing project, training partner operations trainers.Monitored key performance indicators (KPIs) and.
São Paulo, São Paulo, Brazil
Provided customer support via multiple channels, including phone (Twillio), chat (managing 5 simultaneous conversations), and email (Zendesk). Maintained exceptional customer service standards, exceeding expectations in satisfaction and quality through meticulous attention to detail and a strong commitment to resolving customer issues. Offered operational.
São Paulo, São Paulo, Brazil
Addressed customer inquiries and concerns regarding credit analysis products with clear communication and positive interactions. Tailored communication styles to build rapport with both business and individual clients.
Other employees you can reach at aniksi.com. View company contacts for 10 employees →
Marra Francesco
Colleague at AniksiSaint Paul's Bay, Malta, Malta
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GN
Gabriela Nevares Huertas
Colleague at AniksiPetrópolis, Rio De Janeiro, Brazil, Brazil
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SS
Sabrina Sinigaglia
Colleague at AniksiSaint Paul's Bay, Malta, Malta
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OP
Olja Pilja
Colleague at AniksiMsida, Malta, Malta
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OŞ
Oğulcan Şahin
Colleague at AniksiÜrgüp, Nevşehir, Türkiye, Turkey
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CW
Clarke Watters
Colleague at AniksiIl-Qawra, Saint Paul's Bay, Malta, Malta
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大
大嶋隆
Colleague at AniksiValletta, Valletta, Malta, Malta
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JB
Jamie Brincat
Colleague at AniksiMalta, Malta
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GL
Giovanna La Mantia
Colleague at AniksiGauteng, South Africa, South Africa
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KT
Kiyotaka Tanaka
Colleague at AniksiSliema, Sliema, Malta, Malta
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Activities and Societies: Projetos Integrados Multidisciplinares
Quick answers generated from the profile data available on this page.
Marcel Maia works for Aniksi.
Marcel Maia is listed as Business Analyst | Customer Success | Data Analyst at Aniksi.
Marcel Maia is based in Greater São Paulo Area, Brazil, Brazil while working with Aniksi.
Marcel Maia has worked for Aniksi, Nubank, and Teleperformance Brasil.
Marcel Maia's colleagues at Aniksi include Marra Francesco, Gabriela Nevares Huertas, Sabrina Sinigaglia, Olja Pilja, and Oğulcan Şahin.
You can use AeroLeads to view verified contact signals for Marcel Maia at Aniksi, including work email, phone, and LinkedIn data when available.
Marcel Maia holds Curso Superior De Tecnologia (Cst), Business/Managerial Economics from Uscs - Universidade Municipal De São Caetano Do Sul.
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