Marcel Merensky Email & Phone Number

- Served as Product Owner for a multi project & product team - Focused on developing individual custom software solutions, specifically designed for the supply chain of music instruments and equipment - Bridged the gap between technical capabilities and strategic business needs, ensuring each software solution precisely addressed industry-specific challenges- Emphasized agile methodology and stakeholder collaboration

- Concentrated on process analysis within quality management and returns handling for musical equipment and instruments, boosting efficiency and customer satisfaction- Employed analytical methods to pinpoint root causes of returns and quality concerns, facilitating targeted corrective actions- Leveraged expertise in analytical techniques to optimize operations and elevate service standards in the supply chain

- Directing the procurement team in efficiently sourcing international spare parts for musical instruments, ensuring compliance and streamlined operations- Ledding the service partner management and conducting negotiations on supplier’s compensations for warranties and returns, shaping processes to bolster operational flexibility and cost efficiency- Focusing on promptly meeting customer needs, facilitating the fast delivery of parts to workshops and enforcing rigorous quality control of musical instruments to improve client satisfaction- Employee management and cultivating a team culture of collaboration, innovation, and continuous improvement, significantly enhancing overall service quality and performance

- Led the operational procurement team, focusing on spare parts for musical equipment and instruments, boosting efficiency and compliance across Europe and third countries.- Coordinated efforts to meet customer needs accurately, streamlining the supply of parts to workshops and enhancing service responsiveness.- Directed quality control initiatives for musical instruments, raising quality standards and customer satisfaction, while fostering a culture of continuous improvement within the team.

- Procurement of spare parts across Europe and third Countdowns- Ensuring efficiency and compliance- Responding on customer needs - Providing parts to workshops and quality control of musical equipment and Instruments

Bachelor Of Applied Science - Basc, Business, Management, Marketing, And Related Support Services

Bachelor Of Trade And Commerce (Cci)