Marcel Mitchell Email & Phone Number

Chico, Ca, Us

Guide, supervise and schedule staff; prioritize and assign projects; develop staff skills and conduct performance evaluations. Provide coaching, counseling and guidance on professional responsibilities and technical skills. Meet regularly with staff to offer support and guidance. Coordinate a variety of administrative activities. Monitor and review trends in child support services and recommend procedural improvements. Manages activities to meet key performance results; monitors data… Show more Guide, supervise and schedule staff; prioritize and assign projects; develop staff skills and conduct performance evaluations. Provide coaching, counseling and guidance on professional responsibilities and technical skills. Meet regularly with staff to offer support and guidance. Coordinate a variety of administrative activities. Monitor and review trends in child support services and recommend procedural improvements. Manages activities to meet key performance results; monitors data reliability and auditing required reports to determine compliance and success comparisons to federal performance measures. Manage difficult and confidential child support cases and determine appropriate actions. Oversees complaint resolution; assesses customer satisfaction with the agency's actions regarding their inquiries, issues, disputes and complaints. Performs case maintenance functions; organizes and audits files; reviews case information and assesses status. Assures integrity of data and documentation. Reviews case referrals; obtains and analyzes relevant case information. Confers with state, county, government and other private agencies regarding child support cases. Consults with other managers and attorneys to develop workflow and processes; serves as technical resource for teams; disseminates and explains rules and regulations. Collects and compiles statistics; develops and composes a variety of reports and related documents; and makes budgetary recommendations. Develops and provides training to subordinate staff. Maintains expertise in field of service through participation in applicable education opportunities, meetings, and conferences; represents department at various work groups. Develop and maintain cooperative relationships; coordinates and interacts with local departments, agencies, and others on issues of mutual concern to include interpretation, instruction and compliance with federal, state and local rules and regulations. Show less

Guide, supervise and schedule staff; prioritize and assign projects; develop staff skills and conduct performance evaluations. Served as BCDCSS Training Coordinator; worked with Statewide Dept. of Child Support Services training branch to collaborate, create, review and implement training for staff in our department. Reviewed, updated, improved and implemented training modules into the curriculum for our department wide training program. Conducted surveys of trainings provided, analyzed… Show more Guide, supervise and schedule staff; prioritize and assign projects; develop staff skills and conduct performance evaluations. Served as BCDCSS Training Coordinator; worked with Statewide Dept. of Child Support Services training branch to collaborate, create, review and implement training for staff in our department. Reviewed, updated, improved and implemented training modules into the curriculum for our department wide training program. Conducted surveys of trainings provided, analyzed feedback and reviewed modules for opportunities for improvement. Supervised training staff, as well as provided training across all curricula for our department. Provided coaching, counseling and guidance on professional responsibilities and technical skills. Met regularly with staff to offer support and guidance. Coordinated a variety of administrative activities; monitored and reviewed trends in child support services and recommended procedural improvements. Managed difficult and confidential child support cases and determined appropriate actions. Oversaw complaint resolution; assessed customer satisfaction with the agency's actions regarding their inquiries, issues, disputes and complaints. Performed case maintenance functions. Assured integrity of data and documentation; performed quality control of child support cases. Reviewed case referrals; obtained and analyzed relevant case information. Conferred with state, county, government and other private agencies regarding child support cases. Consulted with other managers and attorneys to develop workflow and processes; served as technical resource for teams; disseminated and explained rules and regulations. Collected and complied statistics; developed and composed a variety of reports and related documents; and made budgetary recommendations in regard to equipment, staffing levels and resources. Show less