Marcel Mlynar Email & Phone Number

United Kingdom

• Develop and implement sales strategy for the assigned region to achieve sales targets and expand market share.• Actively identify and pursue new business opportunities with football clubs, schools, academies, and other organizations involved in youth football.• Build and maintain strong, long-lasting relationships with key stakeholders• Understand client needs and tailor tour packages to meet their specific requirements, ensuring a high level of customer satisfaction.• Conduct market research to identify trends, competitor activities, and potential growth opportunities in the football development sector.• Provide regular reports on sales performance, market trends, and client feedback to senior management.• Work closely with the marketing team to develop promotional materials, campaigns, and strategies to enhance brand visibility and sales.• Coordinate with the operations team to ensure seamless delivery of tours, from booking to post-tour follow-up.• Manage sales budgets, ensuring that expenditures are aligned with company goals and objectives.

Manchester, England, United Kingdom

• I'm in charge of planning and executing national and international sports tours. • Taking accountability for any tasks assigned, undertaking research, making reservations and securing services.• Making sure that both new and current clients receive the highest quality customer service.• Maintaining good relationships with suppliers and establishing the best value for our customers.• Managing budgets on assigned tours, ensuring profit delivery is maximised.• Demonstrating adaptability in multitasking across many tasks as requested by other team members.• Making sure that every tour complies with health and safety regulations and all accommodations and transports have been audited.• Ensuring efficient final delivery of services to clients.• Encouraging full confidence in the customer throughout the booking process.• Organising and managing more than 200 football friendly games every year at the national and international levels for Inspiresport and Generation Adidas International.

Ol9 6Aa

• Generating leads by developing new opportunities and more business, improving market position and meeting short/long term goals.• Leading a team to deliver on objectives consistently by coaching and training, having performance reviews and supporting pastorally. • Managing the budget and authorising purchase orders to forecast trends and create analytics reports.• Organising the arena sales’ plan, annual targets, tender management and RFPs accurate and efficiently.• Organising meetings, events and appointments, collaborating with hospitality, IT, AV and other teams to optimise time and efficiency of events.• Managing key accounts, cross and up selling, and delivering exceptional customer relations by building lasting relationships and mitigating any issues swiftly. • Communicating with high level, corporate and professional clients and customers on a large scale, on written, verbal and face-to-face platforms; ensuring excellent relationship and representing business well.• Problem solving customer complaints, issues, disputes, complaints, technical difficulties and running reports on performance increase revenue.• Liaising with third parties to ensure excellent customer service and customer satisfaction.

Manchester, United Kingdom

• Managed the team alongside the referees team by successfully motivating and inspiring all team members, and ensuring a clear set of objectives in order to deliver a skilled Futsal league.• Coordinated weekly fixtures, collaborating intrinsically with various professionals and players to administer and compete.• Campaigning, marketing and recruiting members to compete and attend the league to generate more business.• Completed all administration and documentation necessary for the team and FA requirements in compliance with the standards.• Delivered excellent customer service by liaising closely with all members, resolving any issues, attending to needs as well as correcting any problems.

Manchester, United Kingdom

• Took ownership in events from conception to the delivery, taking full responsibility and lead in all functions, organising a clear and precise itinerary, and delegating tasks efficiently.• Planned and implemented a methodical event structure to achieve a successful event, and accommodate all relevant logistics and operations for the event.• Created events tailored specifically to the requirements, and incorporating all aspects of the planning tasks such as event advertising, security, setting up, and any regulations that need to be met. • Took extra precautions and necessary alternative scenarios in case of any unforeseen occurrences or changes to the plan. • Ensured the Health & Safety during the event by controlling guest list, security passes, and meeting and greeting guests of high profiles.• Integrated specific training for all team members to execute their delegated roles efficiently.• Supervised over 40 staff during and prior to the event including, referees, photographers, volunteers, canteen and sales personnel in order for it to be a success.• Took an active role in engaging and involving customers by strategic and innovative marketing, sales and campaigning, including industry networking, customer referrals and generating leads. Achievements:• Managed on/off field activities for the Manchester International Futsal Tournament 2015, that catered for 80 youth, 50 adult participants and 200+ visiting supporters.• Hosted International Friendly with Slovmatic Bratislavia, Slovakia, successfully, across various venues in Manchester.

Education record

Air Transport Management

Education record

Sports and Recreation Management