⮚ Planning and reviewing WP plugin and theme development processes.⮚ Assigning tasks to the WP support and engineering teams. Full-stack, QA & DevOps.⮚Organizing training sessions for the technical team.⮚ Conducting quarterly reviews for the technical staff.⮚ Ensure only approved and tested code is merged and deployed to the live environment.⮚ Assist in drafting and defining qualification requirements for technical job roles.⮚ Assist in interviewing and hiring new technical staff and engineers.⮚ Review and approve time off for the technical support staff.

⮚ Triaging of tickets from junior and intermediate support teams.⮚ Assist customers with the integration and troubleshooting of digital Marketing and Automation apps- Klaviyo, Kustomer, Drip, Omnisend, Viral Sweep and Gorgias.⮚ Documenting customer interactions and problem resolutions.⮚ Development and the update of knowledge base articles⮚ Training and support for new technical support staff.⮚ Respond to escalated customer inquiries.⮚ Handling advanced customer requests by Stamped.io customers.⮚ Building and testing API endpoints.⮚ Creating and testingStamped.io webhooks.⮚ Generate and troubleshoot Google Shopping feed for Stamped.io customers.⮚ Assist with the set up of merchant stores for Google Shopping Ads, Google Text Ads, Rich Snippets installation⮚ Assist merchants with the syndication of their reviews to Walmart, Rei, and BestBuy via Bazaar Voice.

⮚ Management of the technical customer support team to ensure word class support for some of the best WordPress themes and plugins in the global market e.g., Fuel Themes, Flatsome, WordPress Bakery, Foo Plugins, GridPane.⮚ Technical staff training and orientation.⮚ Arranged for meetings and ensured constant communication with Influx clients.⮚ Pitch for technology stack, tools and processes that could potentially increase productivity and efficiency within my team.⮚ Conduct quality performance reviews for all technical staff on my team.⮚ Triaging of escalated tickets.

⮚ WordPress plugins and themes development from scratch.⮚Testing and deployment of WP web apps.⮚ Maintenance of the codebase for client applications.⮚ Collaborating with the other Engineers and other technical staff to make software updates and patches.⮚ Setting up the environments for software tests and deployment.⮚ Making thorough tests of code updates before deploying to the production site.⮚ Co-ordinate with the QA team to deploy code edits and updates once they’re approved⮚ Theme and plugin documentation.⮚ Training and orientation of new staff.