Validating the incoming information from customer;Processing the orders/request in the ERP (SAP); Ensure process continuity and smooth delivery on relevant requests; Checking and solving potential issues between client purchase orders (PO) and system information;Preparing and sending over the case/cases to the relevant departments via used workflow (SharePoint docs);Offering information related to sales person via e-mail, Microsoft Teams or phone;Responsible for any changes in the order (contact details, material and prices, etc.);Contact person between sales representative and other departments (invoicing team, credit control, master data team, etc.);Responsible for daily volumes.Lean Training and Green Belt Certificate achieve in 2020 at Genpact.