Marcel R. Email & Phone Number

Toronto, On, Ca

Toronto, Ontario, Canada

- Oversees the work of the team of Business Analysts- Supervises the operations support of the applications managed by IT- Identifies issues and/or risks on different projects and assist in addressing those issues- Provides guidance to business analysts on task prioritization and planning based on overall team needs- Ensures business requirements captured the essential business asks and delivered on time- Reviews the quality of work by business analysts

Toronto, Canada Area

- Performs end to end Software Development Life Cycle in waterfall and/ or agile environment- Partners with business users in order to fully understand and capture all relevant business definitions and priorities- Translates standard business requirements into relevant, IT specific User Stories and Acceptance Criteria- Builds and maintains strong relationships with business users at both senior and junior levels- Collaborates with the technical team to provide the best design solution for business needs- Provides support and guidance during the coding phase to ensure business requirements and needs are properly met- Reviews and executes Business User Acceptance Testing prior to live deployment to certify the quality of the deliverables- Utilizes JIRA and ServiceNow tools to properly log and update multiple status of logged issues- Writes advance SQL to detect system issues and work with IT department to implement solutions for the business- Communicates ongoing project health with key stakeholders- Works with the project manager, developers, business system analyst, and quality assurance teams to ensure that the program/project is delivered on time- Facilitates knowledge transfer to Junior Business Solutions Analyst and/or Pension Analysts in the use of administration system/tools

Toronto, Canada Area

• Act as a liaison between the functional user community and the IT department to ensure system solutions are implemented properly• Analyze system defects and test fixes provided by vendor or internal IT staff• Document business requirements for future system enhancements• Write advance SQL to detect system issues and work with IT department to implement solutions for the business • Appointed as the SME for the Pension Estimate for the newly implemented plan (DBplus), and to ensure the Pension Estimate module is working as per business requirements documentation

Toronto, Canada Area

• Translate business need into functional specifications/ business requirements (Oracle/Peoplesoft system environment) for the IT group, while ensuring the program met performance, usability, and functional requirements• Utilize and write SQL in identifying data issues and presenting resolutions to business issues• Perform minor technical changes using core Peoplesoft technologies (PeopleTools or People Code) to support benefit calculation• Execute Peoplesoft Periodic Process performance testing by processing 20,000 records in batches, and troubleshoot system issues that occurred while testing• Create, review, and update functional designs that directly or indirectly impact the Peoplesoft Pension Administration module• Follow standard System Development Life Cycle protocols such as unit testing, object migrations, and naming standards during the course of work• Work with business and IT solutions team to ensure that solutions being implemented met core business needs• Analyzes complex data and identifies the key issues behind problems and work with other departments to resolve and enhance process flows• Work with cross functional resources to implement business framework for a project, resulting in a 25% increase in project completion rate within a short period of time (1.5 months)• Collaborate closely with the business team to understand current plan provisions, define current system functionality, and explain current/ future system limitations• Support testing and other efforts related to production defects and project initiatives

Toronto, Canada Area

• Planning, implementing and leading the project plan, including delegation of work and measuring success. • Shifting priorities as required based on scope and proactively communicates with management on changes to project timeline• Facilitating project meetings, tracking meeting minutes and management updates• Evaluating requirements for project tasks • Analyzing complex data and identifying the key issues behind problems• Utilize Structured Query Language (SQL) in identifying data issues and presenting resolutions to issues.• Work with internal and external stakeholders for OASYS (OMERS new system) preparation and process normalization post implementation• Act as an interface between the business users and IT to ensure resolution of issues that occur during requirements, development and testing phases. • Work co-operatively with the Project Manager, Business Lead, Testing Lead and Development lead to analyze problems identified during the testing phase and apply solutions• Review and analyze systems and business issues to identify problems and propose possible solutions• Assist with Project Management activities, including tasks requiring up-to-date technical know-how, such as creating of tracking tools, databases, presentations, etc• Provide input into the development and analysis of new policies, procedures, and system tools• Maintain an effective working relationship within the Pension Group, all clients internally and externally and as an effective team member within the department coaching and guiding other team members• Analyzes complex data and identifies the key issues behind problems and work with other departments to resolve and enhance process flows• Testing of script requests and submitting results, overseen by the Project Analyst in test environment • Provide technical support for both the Pension Specialist and Project Analyst

North York, Canada Area

* Researches complex participant benefit issues and formulates resolutions/recommendations by analyzing fact patterns and applying plan provisions and best practices* Provides resolution in accordance with due dates and documents processes* Conducts system edit clean up including researching and determining reasons for errors and resolving errors which may include working directly with client or third party vendor to obtain correct data/information* Manually performs benefit processes and complex calculations that are not automated, requiring plan knowledge, analysis, and interpretation. * Identifies and recommends a methodology for completing calculations by referencing guidelines and best practices and validates recommendation with Unit Manager for final approval* Generates ad hoc benefits related reports by writing queries and analyzing data for accuracy* Develops and documents benefit related processes and guidelines* Works with the Benefits Operations Manager to recommend process improvements and coaching and training opportunities that were identified from participant issues, recurring edits, process delays, and quality problems.

Toronto, Canada Area

* Work in a positive, team-oriented and structured call center environment and receives calls from our clients' employees, processing transactions, answering their questions, resolving issues and responding to inquiries related to their health, savings, retirement plans, or other human resource-related services (e.g., payroll, leaves of absence, learning, etc.)* Work to develop an in-depth understanding of the customer's spoken and unspoken needs, identifies and resolves the customer's issue, and anticipates future needs by explaining/suggesting/providing additional information that the customer needs to know* Using technology (e.g., PeopleSoft, Siebel, etc.) to navigate in a Windows-based system through a series of databases in order to access the appropriate information to service the customer

Business Administration Human Resources Diploma, Human Resources

General Business Diploma, Business

Administrative Studies, Business Administration

Successfully completed 87 courses out the 90 courses