Marcel R. Email & Phone Number

Toronto, ON, CA

Toronto, Ontario, Canada

- Oversees the work of the team of Business Analysts- Supervises the operations support of the applications managed by IT- Identifies issues and/or risks on different projects and assist in addressing those issues- Provides guidance to business analysts on task prioritization and planning based on overall team needs- Ensures business requirements captured.

Toronto, Canada Area

- Performs end to end Software Development Life Cycle in waterfall and/ or agile environment- Partners with business users in order to fully understand and capture all relevant business definitions and priorities- Translates standard business requirements into relevant, IT specific User Stories and Acceptance Criteria- Builds and maintains strong.

Toronto, Canada Area

• Act as a liaison between the functional user community and the IT department to ensure system solutions are implemented properly
• Analyze system defects and test fixes provided by vendor or internal IT staff
• Document business requirements for future system enhancements
• Write advance SQL to detect system issues and work with IT department to implement solutions for the business
• Appointed as the SME for the Pension Estimate for the newly implemented plan (DBplus), and to ensure the Pension Estimate module is working as per business requirements documentation

Toronto, Canada Area

• Translate business need into functional specifications/ business requirements (Oracle/Peoplesoft system environment) for the IT group, while ensuring the program met performance, usability, and functional requirements
• Utilize and write SQL in identifying data issues and presenting resolutions to business issues
• Perform minor technical changes using core Peoplesoft technologies (PeopleTools or People Code) to support benefit calculation
• Execute Peoplesoft Periodic Process performance testing by processing 20,000 records in batches, and troubleshoot system issues that occurred while testing
• Create, review, and update functional designs that directly or indirectly impact the Peoplesoft Pension Administration module
• Follow standard System Development Life Cycle protocols such as unit testing, object migrations, and naming standards during the course of work

Toronto, Canada Area

• Planning, implementing and leading the project plan, including delegation of work and measuring success.
• Shifting priorities as required based on scope and proactively communicates with management on changes to project timeline
• Facilitating project meetings, tracking meeting minutes and management updates
• Evaluating requirements for project tasks
• Analyzing complex data and identifying the key issues behind problems
• Utilize Structured Query Language (SQL) in identifying data issues and presenting resolutions to issues.

North York, Canada Area

* Researches complex participant benefit issues and formulates resolutions/recommendations by analyzing fact patterns and applying plan provisions and best practices* Provides resolution in accordance with due dates and documents processes* Conducts system edit clean up including researching and determining reasons for errors and resolving errors which may.

Toronto, Canada Area

* Work in a positive, team-oriented and structured call center environment and receives calls from our clients' employees, processing transactions, answering their questions, resolving issues and responding to inquiries related to their health, savings, retirement plans, or other human resource-related services (e.g., payroll, leaves of absence, learning.

Business Administration Human Resources Diploma, Human Resources

General Business Diploma, Business

Administrative Studies, Business Administration

Successfully completed 87 courses out the 90 courses