Marcel Rost Email & Phone Number

Dietzenbach, Hessen, Deutschland

- Technical and disciplinary management of the service management department in region mid- Ressource management and development of the service management department and of its members- Budget planning and cost center responsibility- Complex project management of projects with strategic value to the company- Ensuring customer satisfaction with services and continuos improvement of the service- Support and cooperation with sales from new customer acquisition to contract conclusion - Realization of cross- and upselling potentials- Lifecycle Management in regards to service contracts- Service reviews incl. escalation handling with customers

Ingolstadt

- Overall responsibility for strategy, results and growth of Unified Support for Multivendor in the DACH region - Continuous development and improvement of the service - Optimization of the service portfolio and growth of the business model together with the global organization - Enablement of sales, other business units and our partners - Professional and personal development of our employees - Ensuring first-class customer care

- Technical and disciplinary management of 12 Service Success Managers with over 150 customers - Contract management in terms of performance, profitability - Ensuring the quality of projects and customer satisfaction - Support and cooperation in sales from new customer acquisition to contract conclusion - Realization of cross- and upselling potentials - Active portfolio management and continuous service development - Service reviews incl. escalation handling with customers

Nürnberg

- Management and planning of the field service project for HP Inc in Germany - Monitoring/control of day-to-day operations based on reports, KPIs and SLAs - Continuous optimization and improvement of the service process/strategy - Technical and disciplinary management of 150 employees - Continuous personnel development and training management - Cost center responsibility incl. revenue and profit expectation - Holding reviews with customers regarding service delivery incl. escalation management

- Team management of 7 employees - Sales/distribution - Personnel disposition - Project management - Organization of events - Process development

- Sales/PreSales - Personnel disposition - Organization of internal meetings - Assistance to the management - Control of projects

Ingolstadt

Support for disabled persons with limited mobility

Ingolstadt

Diploma thesis - Taxation of energy sources in country comparison

Ingolstadt

- Support for 2020 strategy development of technical development department - Preparation of an analysis of relevant political, economic and social future factors for electromobility