Marcel Thomas Email & Phone Number

Denver, CO, US

I lead a team that provides strategic insight for operational support, optimization of workflows and quality assurance at University College. We provide data analytics to enable data-driven decision-making for a range of stakeholders, including academic directors, enrollment management, marketing and our learning experience design team. Collaborating with.

Denver, Colorado, United States

• Led the complete redesign and streamlining of the adjunct faculty hiring pipeline, which has significantly reduced hiring times and given stakeholders full visibility into hiring needs.
• Piloted instructor engagement tracking tool that offers more granular data than current platform, improving insight into instructor activity and course drift.
• Initiated and oversaw the streamlining of key scheduling and annual planning functions within the Academic Operations Team, such as teaching invites and competency forms.
• Collaborated with Academic Directors and the LX team to fine-tune workflows, improve efficiency and ensure quality of teaching delivery and quarterly preparation.
• Devised strategy for managing growing number of dashboards and increase adoption.
• Managed team of five full-time staff and up to five work studies.

• Led the implementation of several new dashboards to provide data insights into course quality and student experience, including Course Evaluation Dashboard, TLS Daily Dashboard and Instructor Performance Dashboard.
• Designed new, centralized Teaching Preference Survey and created dashboard for directors which significantly improved workflows and transparency in the instructor hiring process.
• Collaborated with colleagues in LX to develop more robust and proactive cycle of course quality assurance (“course check-ups”).
• Carried out research and provided data visualizations and insights to inform decision-making regarding course modalities, course maintenance and the new Student Success Course.
• Developed course design budget tracker which for the first time gives LX and leadership full visibility into current course design pipeline budget.
• Built strong relationships across the organizations and assisted other teams at University College by sharing best practice regarding data analytics and visualizations.

Shanghai, China

• Designed and delivered online course for remote learners in China, overcoming language and cultural barriers by utilizing a diverse range of interactive learning tools.
• Trained students in the use of mapping and GIS technology through VILT and e-learning resources.

Manchester, England, United Kingdom

• Created engaging curriculums and training materials for adult learners from a range of different ability levels, ensuring high student satisfaction of 4.8 out of 5.
• Carried out training needs analysis and developed robust methods to measure the effectiveness of programs.
• Trained students and colleagues in the use of new technologies during the organization’s rapid transition to online teaching (3 days turnaround).
• Published book and several articles for a specialist audience and communicated complex technical research insights to students in an easily accessible manner.
• Collaborated with colleagues across the organization to ensure smooth delivery of programs.
• Managed and supervised cohort of teaching assistants involved in the teaching on the courses.

Oxford, United Kingdom

• Delivered engaging lectures to audiences of 100+ students, summarizing complex topics into easily consumable and actionable content.
• Achieved student satisfaction of 4.8/5, with same score for ‘ability to explain’ and ‘enthusiasm’.
• Created effective videos, presentation slide decks and online learning assets for learners at a range of different age and ability levels.

London, England, United Kingdom

• Analyzed focus group discussions with Black and minority ethnicity students at St Mary’s University and compiled a thirty-page report on their learning experience.
• Proposed measures to improve the experience of Black and ethnic minority students at the institution, leading to the development of a training tool for teaching staff.
• Prepared first comprehensive report on career outcomes of St Mary’s graduates using large sets of qualitative data and advanced Excel skills.

London, England, United Kingdom

• Researched key trends in Future of Work and HR analytics to create new online platform for practitioners.
• Managed a professional network for HR practitioners and drove a significant increase in membership and subscription revenue.
• Quickly acquired expertise in workplace learning and skills development and produced content for online publications and professional networks.
• Organized ‘Future of Work’ industry conferences for 200+ attendees and negotiated terms of attendance with senior representatives from major companies such as Cisco, Airbus and eBay.
• Researched sponsorship opportunities and build relationships with potential partners, ensuring constant stream of sponsorship revenue for conferences.
• Networked with key practitioners at industry events, including the world’s largest AI conference.

Bristol, United Kingdom

• Taught and supervised cohort of adult learners on the innovative Foundation Year Program.
• Coordinated two undergraduate courses, achieving an overall student satisfaction of 4.61 out of 5.
• Ran interactive taster seminars at Open Days and led Q&A sessions for prospective students.

London, England, United Kingdom

• Collaborated with IT team to build an automated customer service tool for an energy provider.
• Analyzed customer call recordings to identify client training needs with subsequent releases.

Bristol, England, United Kingdom

• Carried out 20+ interviews and archival research for a two-year community project in Bristol.
• Collaboratively developed online mapping tool for community histories (mapyourbristol.org.uk) to produce mutually beneficial outcomes for community partners and project sponsors.

Doctor Of Philosophy - Phd, History

• Showed strong project management and independent decision-making skills while completing major seven-year research project in Germany. •.

Master Of Arts - Ma, History, Distinction

Bachelor'S Degree, History, First Class