Marcel Thomas, Msit Email & Phone Number

Focused, industrious, highly creative technical leader with 15+ years of experience and who consistently delivers strong outcomes and maintains a superior level of customer satisfaction and quality. Effective in gaining the trust of individuals, achieving consensus, and maintaining long-term, mutually-beneficial relationships. Excel in implementing efficiencies that improve organizational goals and monetize results. Forge and direct high-performing teams / organizations. Technical Skills:• Operating Systems:DOS, Windows 2003/2008/2012 Server, Windows XP, Vista, 7, 8, 8.1, vmware, linux• Databases:MS SQL Server, MS access, and Visio• Software:Exchange 03/10, Macromedia, Visual Basics, Visual Studio, VB.NET, Photoshop, Avaya Site Administration, Teranova, Procom, AVOTUS Call Accounting, Microsoft Office, Symantec Backup Exec., & WordPerfect• Networking:Knowledgeable of Active Directory, TCP/IP, Network Printing, Dell Thin-client Support, VPN, DNS, DHCP, Detailed Internet Explorer troubleshooting, WANs, LANs, sub-netting, and Routing/Routed/Non-routable Protocols.• Other:o Repair telephone/network/computer software and hardware o Experienced in Modem banks, web server, and IP addressing maintenance, distribution and trackingo Knowledgeable of Microsoft Exchange Server, Microsoft Internet Security and Acceleration Server, Procomm Plus, SysAid, LexisNexis, Westlaw, net worker, ERP, Q&A, Stenocat, Enact, crystal reports, AS 400, Intranets/Extranets, Blackberry Server and VMware Virtual Infrastructure.o Dexterous with computer circuitry and the equipment used in the maintenance of the circuitryo Fluent in HTML, DHTML, Flash, & Java; Design web siteso Experienced with AVAYA, Procom, AT&T, CISCO, IP, and soft phones/products/softwares

Listed skills include Active Directory, Networking, Troubleshooting, Servers, and 44 others.