Marcel Vercoe Email & Phone Number

Auckland, Nz

Auckland, New Zealand

London, England Metropolitan Area

Working within the professional services organisation to implement ethics and compliance hotline solutions for some of NAVEX Globals most complex clients.■ Ownership of key high-value projects■ Leading facilitated workshops to understand client objectives and processes■ Assisting clients with redesign of business policies, activities and deliverables■ Defining and configuring solutions to address use cases and workflows

London, United Kingdom

Overseeing project delivery in Europe.■ Ensuring technical services are delivered across the customer set, in an efficient and appropriately resourced manner.■ Technical scoping and sign off of all new projects■ Working across all business units to ensure effective communication across all projects■ Day-to-day management of rapidly expanding client services team

London, United Kingdom

Working in the client services team, acting as technical lead on implementation projects in the EMEA region.■ Numerous implementation projects throughout the EMEA region for both new and existing customers■ Escalation point for internal stakeholders, providing advice and assistance for technical queries■ Strong focus on consulting through numerous on-site pre-sales analysis for prospects and operations audits for existing customers.Highlights: ■ Technical lead on Implementation of full enterprise software suite for a large cinema chain across 9 countries in the CEE region.■ Business analysis workshops and gap analysis in CEE region, in preparation for major software rollout■ Pre-sales workshop and gap analysis duties

London, United Kingdom

Working in the client services team focusing on implementations in the EMEA region.■ Managing sales handover ■ Establishing and maintaining customer relationships■ Numerous implementation projects throughout EMEA region for both new and existing customers■ Escalation point for the support team, providing advice and assistance for technical queriesHighlights: ■ Implementation of the full software suite for a new single-site customer in the UK■ Technical implementation of a medium sized cinema chain in France■ Managing the UAT and pilot rollout of a software upgrade for a major UK cinema chain■ Working on a bespoke loyalty scheme integration to benefit Vista business partners■ Business analysis workshops and gap analysis in preparation for a major software roll-out

Auckland, New Zealand

Working with customers around the world to support cinema operations using the Vista enterprise software suite. ■ Implementing software solutions for some of the world’s leading cinema chains■ Maintaining strong working relationships with customers, from front-line staff to executive level■ Investigating, logging and resolving clients' software issues ■ Numerous on-site and remote implementations of point of sale software■ Training for both end users and technical staff■ Providing support for 3rd party agencies creating integrations with Vista API’s■ Liaising with clients to scope new solutions and providing recommendations for process improvementHighlights:■ Implementation of full Vista suite to new customers in Australia■ Managing a software upgrade for a 25+ site cinema chain in South East Asia■ Numerous remote implementations to independent cinemas around the world.■ Implementation and support for a ticketing solution for a national film festival event using cloud technologies.

Auckland

Learning the ropes at Vista, the services intern role was essentially on the job training to be a software services consultant. This role was maintained around the completion of my studies.■ Foundation skills in the Vista product suite and cinema operations around the world■ 3rd line technical support■ Operating in an agile environment■ Practical exposure to Client-Server architecture, Windows environments, SQL Server and Microsoft Azure

Short term internship focusing on SEO and the use of Google Adwords for marketing various software products offered by Sandfield Associates.■ Introduction to real life implementations for SEO and Google Adwords■ Exposure to software development environment

Auckland, New Zealand

Successfully worked within a larger team environment to enhance customer experiences at one of New Zealand's busiest cinemas. For the last 11 months of my employment, I also performed the weekly stocktaking duties.■ Foundation skills in customer service and sales■ Solid understanding of both cinema and retail operations■ Exposure to fast paced retail environment and stock management in these environments

Auckland, New Zealand

Working to support various yacht painting projects throughout Auckland.■ Shed organisation■ Maintaining stock and tools■ Paint preparation and support

Bcom/Bsc, Marketing/Operations Management And Information Systems

Education record

NCEA Level 1, Achieved With Merit, 2007 NCEA Level 2, Achieved With Merit, 2008 NCEA Level 3, Achieved With Merit, 2009 University.