Helping customers understand their elevator maintenance contracts and coverage.• Contact customers to collect payments on delinquent accounts.• Provided detail ageing reports on a monthly basis to local branches.• Reconcile transactions and balances to maintain accurate accounts• Sign into Billtrust to assist customers to take credit card payments.• Work closely with sales staff and local branches to resolve issues• Put accounts on credit hold and process liens on property• Work with cash applications on applying credits and misapplied payments.

• Resolved conditions that caused customer accounts to go on credit hold.• Contacted customers to collect payments on delinquent accounts.• Provided detail collection reports on a weekly basis to Credit Manager.• Initiated periodic reviews of customer’s accounts concerning their credit limits.• Signed into Cisco dialer to assist drivers while on their routes and to take credit card payments.• Reduced DSO by 46.1 days• Met or exceeded A/R forecast with a variance of 3%• Worked close with Sales and different locations to resolve issues that may arise.

• Evaluate customers’ orders on credit hold report to see if they could be released.• Resolve Evaluate customers’ orders on credit hold report to see if they could be released.• issues and conditions that caused them to go on hold or over credit limit.• Contact customers to collect payments on delinquent accounts.• Provide detail collection reports on a Bi weekly basis to Credit Manager and CFO• Initiate periodic reviews of customer’s accounts concerning their credit limits.• . Initiate credits and refunds on customer accounts• Fill in while AR Supervisor was not available• Perform all activities relating to our Key Customers.• Initiate contact between 30 to 50 customers daily via email or phone.• Reduced DSO by 45 days.• Process credit card transactions and account offsets.• All other duties as assigned, such as Auditors support.• Met or exceeded A/R forecast with a variance of 4%.