Marcel White Email & Phone Number

Tampa, Fl, Us

Consulting for North Texas Tollway Authority (NTTA)Oversee complex program and project initiatives, leveraging my expertise to drive critical change and sustainable growth for clients. Employing a hands-on, client-centric approach with deep industry experience and focused on linking operations, performance improvement, and value creation. As Director. Shaping project management strategies and providing oversight that enables the successful, on-time delivery of key programs for clients seeking positive change. Responsibilities include:Advocate the strategic value of project, program, and portfolio management across the executive leadership team.Establishing Processes and Procedures to perform project audits and quality assurance reviews to ensure adherence to PM standards and best practices.Develop and implement standardized project management policies, processes, templates, and tools across the organization to ensure consistency.Leading portfolio planning and governance activities, including proposal reviews, prioritization, and portfolio performance reporting.Collect and analyze performance metrics to evaluate progress, identify improvement areas and showcase PM value.Coordinate training, mentoring, and support to project managers to build internal project management capabilities.Establishing a central repository of project documentation, status reports, and lessons learned for improved visibility and knowledge sharing.Monitoring active projects through status reports, meetings, and risk management to identify issues early and recommend corrective actions.Manage cross-project dependencies, resources, schedules, and budgets to optimize allocation and utilization.Develop dashboards, reports, and recommendations to provide insights and decision support to senior leaders.

Wayne, Pa, Us

Focused on driving productivity, quality, and effectiveness through expertise in workforce analysis, planning, and forecasting. Facilitated organizational learning and establishing effective communication channels. Coordinated implementation of organizational change resulting from workforce analysis. Collaborated with Business Operations Performance and Planning teams to deliver insightful recommendations for business administration and strategic operational initiatives.● Identified opportunities for process improvement with Operations/Infrastructure teams and provided process improvement opportunities through Automation, Data Analysis, and Business Intelligence.● Contributed to a comprehensive Workforce Planning Analysis Project that successfully identified resource needs based on historical work volumes and forecasted volumes, resulting in optimized staffing and productivity levels.● Leveraged various forecasting methods, including moving averages, exponential smoothing, seasonal decomposition, to predict future work volumes accurately.● Conducted detailed data collection and analysis to identify trends, patterns, and seasonality, thereby enabling informed decision-making regarding resource allocation.● Facilitated robust sensitivity analyses to assess the impact of changes in key assumptions on forecasts, providing stakeholders with a comprehensive understanding of potential uncertainties and enabling informed decision-making.● Successfully validated and refined forecasted work volumes by comparing them with actual data as it became available, ensuring the highest level of forecasting accuracy.● Developed and implemented KPI metrics to track workforce performance and identify areas for improvement.● Created reports and dashboards to visually display performance metrics and provide insights to stakeholders.

Rijswijk, Zuid-Holland, Nl

Coordinated a comprehensive program for the seamless transition from legacy systems and processes to cutting-edge technology solutions, enhancing operational and corporate support systems.● Established project management best practices, processes, and improvements for the program.● Increased organizational capability of business units and IT through staff development, skill-building, and coaching, helping employees take on a broader range of responsibilities.● Ensured Sarbanes-Oxley Sec. 404 compliance and coordinated reporting with the Internal Audit Team.● Collaborated with Business and Technical teams to understand Business needs, develop workflows, identify risks, plan program schedules, determine costs for budgeting and tracking, and assist in developing requirements and communicating with all teams.● Provided expertise in analyzing business problems related to Systems Solutions and proposed solutions for timely resolution of issues and activities related to Systems development and deployment.● Served as liaison and relationship manager with Vendors and 3rd party providers to ensure deliverables are on time, on budget, in scope, and adhere to contractual obligations.● Guided cultural and organizational change by supporting Agile ceremonies and practices. Participated in Agile Communities of Practice and actively contributed to process improvement opportunities within the Framework.● Guided product owners to adopt a customer-centric approach to product development using Product Discovery techniques, Customer Personas, Journey Mapping, and User Story Mapping. Enabled them to make daily decisions to keep the project in motion and empowered them to partner with business stakeholders to make strategic decisions.● Coordinated Scrum Ceremonies, including Sprint Planning, Daily Standups, Sprint retrospectives, Sprint Demos, Story Grooming, and Release Planning.

Whitehouse Station, Us

Directed and coordinated multiple projects to ensure they benefit one another and meet business goals. Organized programs and activities to improve efficiencies and build long-term goals. Developed program and project business cases and related budgets.● Led the successful delivery of multiple large enterprise system deployments and transformation efforts, including ERP, CRM, Network, and Billing systems.● Utilized strong analytical and problem-solving skills, excellent verbal and written communication skills, and the ability to clearly articulate ideas to leadership and in presentations● Coordinated cross-functional team management, vendor and stakeholder engagement, risk management, and budget management.● Developed product requirements and roadmaps and incorporated feedback from business owners into the product strategy.● Ensured SDLC incorporates regulatory compliance requirements and defined system requirements to ensure Sarbanes-Oxley and customer data protection compliance with U.S. and European data privacy regulations.● Oversaw product lifecycle, including product ideation, strategic planning, tactical initiatives, product vision, product strategy, product roadmap, product development, and product delivery.● Gathered and updated project materials, completed budgeting and forecasting for Capital and Expense with the Finance Team, and documented business flows and lessons learned.● Coordinated collaborative meetings for all Scrum Ceremonies.● Prioritized tasks to streamline execution of program priorities while maintaining the conceptual and technical integrity of the components for the team.● Led successful delivery of data center migrations, server consolidations, and network upgrades with a multi-million-dollar budget for deployment of network components, switches, routers, firewalls, load balancers, and WAN optimization devices..

Whitehouse Station, Us

Operations Management and Program Management, including reorganizing and implementing new teams and systems, managing multi-million dollar budgets, developing and reporting operational KPI metrics, overseeing branding initiatives and customer care, managing staff support organization, leading data center realignment and consolidation efforts, and evaluating vendor sourcing opportunities for IT development.● Reorganized the Operation Staff Support group and implemented a new Program Management Office, Quality Assurance, and Operational Reporting & Metrics Team, resulting in improved operational efficiency and increased accountability.● Successfully managed a multi-million dollar budget for Network Operations and Systems Implementation, delivering projects on time and within budget while achieving measurable results.● Developed and reported Operational KPI Metrics to Executive Management, Board of Directors, and Corporate Parent, providing critical insights to drive strategic decision-making and improve overall organizational performance.● Oversaw Verizon Branding initiatives, KPI reporting, and PRTC Customer Care Index reporting, resulting in increased customer satisfaction and loyalty.● Successfully managed Staff Support Organization for Company Operations, including OOS & ERP Systems Support, ensuring the availability and reliability of mission-critical OSSs.● Led data center realignment and consolidation efforts, resulting in cost savings and improved data center efficiency.● Evaluated and recommended Vendor sourcing opportunities for IT development, ensuring the selection of high-quality vendors that delivered value to the organization.

Whitehouse Station, Us

Supporting BSS & OSS sales to external telecommunications companies, including providing on-site expertise to commercial customers in Canada, England, Venezuela, and Portugal. Skilled in documenting requirements, managing vendors and third-party providers, analyzing business problems, proposing solutions, and cultivating strong cross-functional relationships. Known for exceptional communication and leadership skills that enable effective collaboration with stakeholders at all levels of the organization.● Provided on-site expertise to commercial customers in Canada, England, Venezuela, and Portugal, supporting BSS & OSS sales to external telecommunications companies.● Documented requirements, workflows, risks and issues, schedule, costs, and meetings, ensuring timely delivery of project milestones and deliverables.● Served as key liaison and relationship manager for Vendors and 3rd party providers to ensure deliverables were delivered on time, on budget, in scope, and adhered to contractual obligations.● Provided training related to use of the Systems Solutions while implementing and testing new and enhanced products.● Provided expertise analyzing business problems related to the Systems Solutions and proposing solutions for timely resolution of critical issues and activities related to systems development and deployment.● Involved in program meetings to guide and communicate changes to affected PMs and work with designated PMs/Technical Leads on program priorities.● Assessed program dependencies and resource issues for review with stakeholders.● Cultivated strong cross-functional relationships with IT, internal business partners, outside vendors, and executive teams.● Managed and produced content for Executive Reporting, including overall volume of work and risks/issues.