Marcel Young

Marcel Young Email and Phone Number

Technical Support Engineer @ HP Indigo @ HP
palo alto, california, united states
Marcel Young's Location
Atlanta Metropolitan Area, United States
Marcel Young's Contact Details

Marcel Young personal email

n/a
About Marcel Young

My experience as a Remote Support Engineer, I have developed a keen ability to diagnose and resolve complex IT issues; both hardware and some software-related, through remote assistance tools. I currently work as a contingent worker for HP Inc., providing hardware support to their indigo series 4 and 5 sheet and web fed presses.In this role, I determine root causes and workarounds that lead to long-term solutions, suggest troubleshooting procedures in the realm of electronic systems and mechanical failures, and upsell HP products. I am also very familiar with the Service Now system, used to create tickets and case building. I am CPR certified and have skills in battery testing, IP networking, and fiber optic cable. I enjoy working with clients and end-users to ensure their satisfaction and optimal performance of their devices.

Marcel Young's Current Company Details
HP

Hp

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Technical Support Engineer @ HP Indigo
palo alto, california, united states
Website:
hp.com
Employees:
91179
Marcel Young Work Experience Details
  • Hp
    Technical Support Engineer (Cw)
    Hp Mar 2022 - Present
    United States
    Providing expert hardware support for HP's Indigo Series 4 and 5 sheet and web fed presses, ensuring optimal performance and minimal downtime.Root Cause Analysis: Identifying and addressing underlying issues, developing effective workarounds, and implementing long-term solutions.Troubleshooting: Designing and suggesting procedures for electronic systems, mechanical failures, and mechatronic issues.
    View
  • The Home Depot
    Command Center Monitoring
    The Home Depot Jan 2021 - Mar 2022
    Atlanta, Georgia, United States
    Securing Home Depot's corporate office space's both internal and external. Patrolling parking areas and exterior of building.Control and monitoring of CCTV program.Inspecting office space's for leaks and other unusual building activity.Data entry, for Covid-19 call-in's from store around the U.S.
    View
  • Helpmates Inc
    Telecommunications Technician
    Helpmates Inc Apr 2019 - Dec 2020
    Greater Atlanta Area
    Install and configure equipment in customer telephone rooms and data centersImplement low voltage DC power systems, including:Connecting power cables to ladder racks and towel barsInstalling Eltek flatpak battery plants to power rectifiersSet up and organize data racks, including fiber guidesPrepare, terminate, and run various cables, including:Fiber optic cablesFiber jumpersCoaxial cablesCategory 5 (Cat 5) cablesEnsure power is properly landed in fuse panels and all equipment is grounded to the ground bar

Marcel Young Skills

Customer Service Microsoft Excel Leadership Social Media Training Microsoft Office Physical Security Surveillance Loss Prevention Executive Protection Event Planning Supervisory Skills Time Management Microsoft Word Customer Satisfaction Cctv Auditing Organizational Design Receptionist Duties Ccure View Point Software Access Control Closed Circuit Television Public Speaking Microsoft Powerpoint Microsoft Outlook

Marcel Young Education Details

  • Lincoln Tech
    Lincoln Tech
    3.9
    View
  • South Paulding High School
    South Paulding High School
    Web Page, Digital/Multimedia And Information Resources Design, Marketing

Frequently Asked Questions about Marcel Young

What company does Marcel Young work for?

Marcel Young works for Hp

What is Marcel Young's role at the current company?

Marcel Young's current role is Technical Support Engineer @ HP Indigo.

What is Marcel Young's email address?

Marcel Young's email address is marcel.young@hp.com

What schools did Marcel Young attend?

Marcel Young attended Lincoln Tech, South Paulding High School.

What skills is Marcel Young known for?

Marcel Young has skills like Customer Service, Microsoft Excel, Leadership, Social Media, Training, Microsoft Office, Physical Security, Surveillance, Loss Prevention, Executive Protection, Event Planning, Supervisory Skills.

Who are Marcel Young's colleagues?

Marcel Young's colleagues are Mahmut Bulut, Mohamad Haidar Abdul Halim, Zara Ar, Youness Moussaoui, Yuriy Serbin, User Admin, Liliana Mares.

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