Branch Manager
Current∙ Manage and achieve resource and financial objectives within plan, including: achieving revenue growth and profit, maximising yield, productivity and reducing costs. ∙ Answer financial chargeback ∙ Manage and comply with customer service. ∙ Develope new and existing business opportunities in local markets ∙ Manages all activities and personnel to ensure: o vehicle inventory and availability. o safe transporting of vehicles to and from locations. o proper placement and quality inspection of all vehicles prior to customer delivery. o cleaning and preparation of returned vehicles for the next rental to ensure compliance with established quality assurance standards; monitors productivity ∙ Maintain adequate vehicle control in accordance with company guidelines ∙ Manage and comply with all auditable company standards ∙ Ensure proper actions and reports are completed for damaged or missing vehicles ∙ Ensure high priority to delivering service excellence that is in line with Quality Assurance standards ∙ Handle corrective action when necessary ∙ Ensures staff is properly trained, motivated and coached relative to the sales/servicing/distribution process ∙ Plan and implement staffing schedules based on business demands and transaction levels ∙ Hire, supervise, train, develop, motivate and evaluate the performance of all staff. Implement HR department policies in the area of discipline, discharge, motivation and performance in a consistent and fair manner, referring to the appropriate HR manuals and policy to ensure adherence. Establish, communicate, monitor and update objectives for staff consistent with the Company goals and objectives ∙ Coach the team to ensure that they achieve or exceed company expectations for quality, service and sales by providing regular, constructive feedback, guidance and coaching to develop employees to their full potential ∙ Provide a safe and healthy work environment ∙ Adhere to and support Company policies and practices.
