Marcela Bencomo Email & Phone Number

I greet and assist guests, ensuring a welcoming and professional environment while efficiently managing phone calls, appointments, and customer inquiries. I also process membership registrations and maintain accurate records to support smooth operations and enhance customer satisfaction.

As a front desk associate, I efficiently managed guest flow, provided assistance with inquiries, and enhanced overall customer satisfaction by informing guests about ongoing promotions to drive sales and revenue. I oversaw the reservation book, coordinating guest requests with associate availability for seamless scheduling. Additionally, I upheld cleanliness standards and ensured smooth operations by managing all opening and closing procedures. Utilizing EWC terminology and tailored scripts, I… Show more As a front desk associate, I efficiently managed guest flow, provided assistance with inquiries, and enhanced overall customer satisfaction by informing guests about ongoing promotions to drive sales and revenue. I oversaw the reservation book, coordinating guest requests with associate availability for seamless scheduling. Additionally, I upheld cleanliness standards and ensured smooth operations by managing all opening and closing procedures. Utilizing EWC terminology and tailored scripts, I created memorable guest experiences, consistently exceeding center and individual goals. Show less

Miami, Florida, United States

As a Victim Advocate Intern at the Hialeah Police Department, I provided essential support and resources to victims of crime, helping them navigate the emotional, legal, and administrative aspects of their experiences. My responsibilities included offering crisis intervention, coordinating with law enforcement and social services, and assisting victims with obtaining protective orders and other legal remedies. Additionally, I facilitated access to counseling services and support groups… Show more As a Victim Advocate Intern at the Hialeah Police Department, I provided essential support and resources to victims of crime, helping them navigate the emotional, legal, and administrative aspects of their experiences. My responsibilities included offering crisis intervention, coordinating with law enforcement and social services, and assisting victims with obtaining protective orders and other legal remedies. Additionally, I facilitated access to counseling services and support groups, ensuring victims received comprehensive care. This role required strong communication skills, empathy, and a thorough understanding of victim rights and services. Show less

I provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations to enhance the shopping experience. Collaborating with team members, I set up and maintained visually appealing product displays to attract customers and drive sales. I executed daily store operations, including opening and closing procedures, ensuring a smooth and organized workflow. Additionally, I supported marketing initiatives by promoting promotions and special events to… Show more I provided exceptional customer service by addressing inquiries, resolving issues, and offering product recommendations to enhance the shopping experience. Collaborating with team members, I set up and maintained visually appealing product displays to attract customers and drive sales. I executed daily store operations, including opening and closing procedures, ensuring a smooth and organized workflow. Additionally, I supported marketing initiatives by promoting promotions and special events to drive customer engagement and sales. Show less

I successfully organized, cleaned, and maintained the work area, ensuring a safe and efficient environment for both staff and customers. Demonstrating strong organizational skills, I planned and executed engaging group activities during events, enhancing the overall customer experience. I exhibited exceptional culinary talent by crafting and selling desserts that received positive feedback from satisfied customers. Additionally, I excelled in customer service by offering personalized assistance… Show more I successfully organized, cleaned, and maintained the work area, ensuring a safe and efficient environment for both staff and customers. Demonstrating strong organizational skills, I planned and executed engaging group activities during events, enhancing the overall customer experience. I exhibited exceptional culinary talent by crafting and selling desserts that received positive feedback from satisfied customers. Additionally, I excelled in customer service by offering personalized assistance and effectively managing a high volume of customer service calls, resolving inquiries and issues with professionalism and efficiency. Show less

Criminal Justice/Law Enforcement Administration

Education record