- Played a pivotal role in the rollout of projects enhancing customer engagement, helping with billing, understanding their products and contracts, and escalations of requests to Support, Product Management, and Professional Services.- Administration of accounts, contacts, and contracts playing a cross-functional role with other departments.- Management of owned renewal opps (ARR ~ USD1M+, 400+ accs) following the standard work in place and ensuring the renewals were finalized on time… Show more - Played a pivotal role in the rollout of projects enhancing customer engagement, helping with billing, understanding their products and contracts, and escalations of requests to Support, Product Management, and Professional Services.- Administration of accounts, contacts, and contracts playing a cross-functional role with other departments.- Management of owned renewal opps (ARR ~ USD1M+, 400+ accs) following the standard work in place and ensuring the renewals were finalized on time and successfully.- Focused on four different products: EMS, MC, Meridian and FAMIS - mostly for education, corporate, industrial, and retail segments. - Main Projects: - Case queue implementation in SFDC for the Digital CS Team. - Digital CS Team Standard Work and Confluence Page (Atlassian). - Robotic Process Automation for Renewal Notifications – helping to ensure the email notifications for contract renewals were delivered on time and to the correct addresses. -E2E Project – participated in the task force to have all pending renewals finalized in around one-month time – around 169 opportunities in total.- Strongly collaborated in the creation of the Care team in Austin, TX (USA).- Conducted the setup of all activities (RACI), standard work, DVM, templates and KPI’s (dashboards/PowerBI’s).- Participated in the setup of email-to-case functionality in SFDC and in the transition to Service Now with the IT team.- Streamlined inter-departmental collaboration and facilitated presentations to promote the team internally.- Managed complex cases (around 200 cases in 2mo) for non-technical issues for all Accruent’s customers (around 10,000 customers worldwide in total, in different segments/countries) – issues related to billing, licensing, training, sales, renewals, support, contracts, recontracts, contract replacements, legal, etc.- Dealt with all Accruent's portfolio (10+). Show less

- Led the CS team, ensuring an elevated customer experience throughout its lifecycle, being responsible for a great relationship with all customers and for the maintenance of their accounts, through proactive communication and focusing on anticipating any conflict and on its fast and effective resolution.- Managed key accounts - main customers (and their countries): Covestro Coating Resins BV (Netherlands/United States/China/Taiwan), OCI Nitrogen BV (Netherlands/United States/China), Synres… Show more - Led the CS team, ensuring an elevated customer experience throughout its lifecycle, being responsible for a great relationship with all customers and for the maintenance of their accounts, through proactive communication and focusing on anticipating any conflict and on its fast and effective resolution.- Managed key accounts - main customers (and their countries): Covestro Coating Resins BV (Netherlands/United States/China/Taiwan), OCI Nitrogen BV (Netherlands/United States/China), Synres (Netherlands), Polyscope Polymers (Netherlands), Hockmeyer (United States). Main products: acrylic resins, polyurethanes, polyesters and alkyds; melamine; styrene maleic anhydride copolymers; grinding, dispersing and washing equipment (tanks and pans); among others. Main segments: paints and coatings, printing and laminating inks, adhesives, wood panels and optical fibers.- Efficiently conducted quarterly reports with data presentation for the customers' business decision making. Monthly forecasts, annual budget and monitoring reports of new opportunities.- Prospected new partners in SandLand's fields of expertise.- Developed market studies, feasibility studies and any other analysis required by customers, on a global scale. Show less

- Managed a portfolio of customers/countries for the export of candies, sweets and chocolates – from prospecting/sampling, sales and after-sales.- Managed exports, interfacing across production and marketing teams to meet tailored customer requirements.- International trips to visit customers and promote fairs.

- Executed successful negotiations with customers and prospect of new ones in the chemical and equipment markets in the Americas, for SandLand partners in the United States and Europe.- Effectively monitored orders, issuing, and reviewing import/export documents, in addition to providing support to customers throughout the process, from order confirmation to its arrival at the designated port.- Developed market studies, feasibility studies and any other analysis required by customers… Show more - Executed successful negotiations with customers and prospect of new ones in the chemical and equipment markets in the Americas, for SandLand partners in the United States and Europe.- Effectively monitored orders, issuing, and reviewing import/export documents, in addition to providing support to customers throughout the process, from order confirmation to its arrival at the designated port.- Developed market studies, feasibility studies and any other analysis required by customers, on a global scale. Show less

- Monitored orders, issuing and reviewing import/export documents, in addition to providing support to customers throughout the process, from order confirmation to its arrival at the designated port.- Managed all administrative and financial processes of the company, such as managing accounts payables and receivables, human resources processes and other office procedures.

- Managed the relationship with alumni (former AIESEC members) and event management with the internal and external public of the organization.- Developed marketing campaigns.- Managed social media and internal communication channels.

- Audited documents of all Brazilians and foreigners in a voluntary or professional position.

- Managed the area of ​​prospecting students to work voluntarily in NGOs in Brazil, as well as prospecting and opening vacancies/work positions in these NGOs for these students.

- Managed internationalization projects for companies in Brazil, business development and international trade.- Conducted consulting focused on market intelligence studies, development of business plans for national and international customers from different segments such as IT, civil construction, telecommunications, etc.- Nurtured business development with Canadian companies due to an agreement with the Government of Ontario (Canada).

- Managed internationalization projects of Brazilian companies, business development and international trade.