Marcela Heymann Email & Phone Number

Pittsburgh, Pennsylvania, United States

Pittsburgh, Pennsylvania, United States

• Duties included receiving and managing referrals, scheduling appointments and providing clients with most accurate information about appointments and services.• As a native Spanish speaker, I officiated as Spanish-English translator for non-English speaking customers. This included explaining the hospital's services upon initial contact call, referral process, scheduling appointments and providing its details and preparation. Additionally, I translated between customers and doctors and technicians during the appointments.• Maintained accurate record-keeping with proactive attention to client information updates.• Helped large volume of customers every day with positive attitude and focus on customer satisfaction, both by phone and walk-ins.• Delivered prompt service to prioritize customer needs.• Educated clients on different services/specialties and provided information about financing options.• Rotated between different specialty front desks making sure to provide up-to-date and accurate and specific information.• Promoted to CSC level III (shift lead) in 2022, providing guidance and support to fellow employees.• Trained and coached new employees before my first year of employment.

Oakdale, Pennsylvania, United States

• Drove strategy for LATAM e-commerce platform (Mercado Libre), order management and fulfillment process to meet company objectives.• Managed all facets of business operations, including financial tracking and inventory coordination. • Responded customer issues and resolved complaints leading to an exceptional client support while maintaining a beneficial outcome between parties (company and customers).• Replied to information requests through the platform's website to foster seamless customer service experience.

Buenos Aires, Argentina

• In charge of a team of 3 sales and delivery associates in order to achieve company standards.• Monitored and replenished display inventory and restructured according to available stock and supplier's demands, for both Pet Shop and Pharmacy supply.• Pharmacy management: dispensing medications prescribed by the DVM, providing consultations on dosage and side effects, ensuring that all regulatory directives are properly followed, taking inventory, and supervising the other staff members.• Managed aesthetically pleasing displays to showcase company products and increase sales by improving customers’ experience • Presented store update suggestions and layouts to management.• Assisted the veterinarian when needed and available.

Buenos Aires, Argentina

• Welcomed customers and assessed their needs in order to recommend specific products that align to their individual requirements.• Boosted sales by conferring with customers to evaluate their pets' requirements and recommend best-fit products and services.• Organized racks and shelves to maintain store visual appeal. [customer experience]• Checked and maintained inventory by ordering supplies.