Marcela Jimenez Email & Phone Number

Atlanta, Georgia, Us

Atlanta, Georgia, Us

* Specialized in services, helping organizations and people with Development, Project Management, Process Improvement, Research, Spanish-English Translations, Organization, Education-Learning-Teaching and Coaching, etc. Focus on People, Processes, Technology, Customer Relations-Experience, Operations and Logistics.* Art Photography, to capture an image and making it art for my clients. Using teamwork to approach unique customer experience. I have worked with Mom365 taking newborn pictures in a hospital setting.

London, Gb

Definition of the Issue and Scope: Necessity to develop business process for the IT department, and to manage SharePoint content and administration of the process repository.Opportunities for Development: Collaborated with Global virtual teams of Subject Matter Experts to develop and improve new or existing processes for the IT environment. Worked with the team to understand current state then used known industry best practices or standards to design desired state to eliminate waste. Implementation and Solution Plan: Using the Visio tool to develop process maps, and to model-illustrate process at Activity and Task levels including identification of inputs, outputs, and applicable roles. Administrated of system process records to transfer over 500 documents from previous system to SharePoint.

Atlanta, Ga, Us

Definition of the Issue and Scope: Necessity to create, develop and analyze Help Desk processes. Ensure adherences to Service Delivery standards, internal processes.Opportunities for Development: Worked with other IT Project Managers and cross-functional teams listening to ideas and brainstorming for solutions to build plans and manage Lean Six Sigma projects’ execution.Implementation and Solution Plan: Developed 20+ Workflows/Swim lanes, to improve the customer (agents and operators) experience. Trained the agents to give better service and eliminate waste giving accurate answer to the end user. Used of Lean tools, identified value vs. non- value added work in IT environments. Improvements were implemented as a result of analysis to remove inefficiencies and redundancies.

New Bedford, Massachusetts, Us

Definition of the Issue and Scope: Necessity to reduce the turnaround time of an important test to prevent heart attack. The test was timing 100 minutes, and the goal was to low it to 60 minutes.Opportunities for Development: Worked effectively with leadership, process owners and staff to successfully implement improved processes and monitor for impact. Used of Six Sigma DMAIC principles, worked with a cross-functional team to improve lab turnaround times. Implementation and Solution Plan: As a result of analysis and process review, implemented improvements that reduced turnaround time by over 30% while ensuring the process met or exceeded all required standards and applicable regulations to provide the best Hospital services. The results were successfully having the time approaching the goal to 68 minutes. Trained and Coached Process Owners in the use of Lean Six Sigma tools for a continue improvement results.

Definition of the Issue and Scope: Necessity to assume control of stationary project to update HR job description database improving 1028 job descriptions into Generic and Addendum operations database.Opportunities for Development: Lead a team to identify the issues, and to find improvement opportunities with stakeholders and operations management. Managed the Organizational Development systems to control logistics and training. Super User of PeopleSoft registration and administrator of logistics for training materials and conference rooms.Implementation and Solution Plan: Efforts resulted in a more efficient database and accurate job descriptions eliminated waste. Successfully re-organized of corporate training logistics and registration mechanisms. Results included efficiencies in registration process and significant cost reduction and savings.

Us

Customer Service Logistics Coordinator 09/2007- 06/2009 FulfillmentBilingual Customer Service Representative 02/2007- 09/2007 Provide customer service to a global customer base

Master Of Science (Ms), Project Management

Bachelor Of Science (Bs), Industrial Engineering