Marcela Jiménez Email & Phone Number

Girardota, Antioquia, Colombia

Results-driven and customer-focused. Leading and optimizing aftersales B2B operations for a team of [18] salespeople spread across the country providing guidance, training, and performance evaluations.• Enhancing customer satisfaction, and driving revenue growth through effective leadership and strategic planning.• Monitor and analyse key performance indicators (KPIs) to assess team performance and identify areas for improvement.• Manage the sales, reaching the monthly sales targets… Show more Results-driven and customer-focused. Leading and optimizing aftersales B2B operations for a team of [18] salespeople spread across the country providing guidance, training, and performance evaluations.• Enhancing customer satisfaction, and driving revenue growth through effective leadership and strategic planning.• Monitor and analyse key performance indicators (KPIs) to assess team performance and identify areas for improvement.• Manage the sales, reaching the monthly sales targets by an average of 92%.• Collaborate with the sales and marketing teams to identify upselling and cross-selling opportunities.• Conduct market research to identify emerging trends and customer needs, guiding product development and sales strategies. Show less

Girardota, Antioquia, Colombia

Analyse customer, market trends, forecasting and report sales data to managers. Provide insights to guide marketing and sales teams, to develop sales plans and strategical objectives. • Structure and implementation of the training program for aftersales force at dealerships (Yamaha Parts Academy). • Monthly management reports to sales team and top management.• Forecasting and sales force KPIs. • New projects coordination, new products introduction and market research. •… Show more Analyse customer, market trends, forecasting and report sales data to managers. Provide insights to guide marketing and sales teams, to develop sales plans and strategical objectives. • Structure and implementation of the training program for aftersales force at dealerships (Yamaha Parts Academy). • Monthly management reports to sales team and top management.• Forecasting and sales force KPIs. • New projects coordination, new products introduction and market research. • Contribution to ERP updating project (Dynamics Nav - Microsoft). Show less

Iwata, Prefectura De Shizuoka, Japón

Intracompany transferee, CS Center, Overseas sales division, Joining an Aftersales program with staff from Colombia and Taiwan. • Analysis of different markets, such as Latin America and Asia. • Hypothesis building and project proposal for improvement aftersales conditions based on a market research. • Analysis of KPI´s and inventory methods implemented at dealerships of Philippines market.• Understand and propose work plan for the continuity of the training plan for… Show more Intracompany transferee, CS Center, Overseas sales division, Joining an Aftersales program with staff from Colombia and Taiwan. • Analysis of different markets, such as Latin America and Asia. • Hypothesis building and project proposal for improvement aftersales conditions based on a market research. • Analysis of KPI´s and inventory methods implemented at dealerships of Philippines market.• Understand and propose work plan for the continuity of the training plan for sales staff at dealerships. Show less

Girardota, Antioquia Department, Colombia

Manizales

Logistics Coordinator of the goods, from the warehouse to delivery at the port of destination. • Gather the stocktaking of the company • Pre-set the flow of the exportation• Programmed the on-land transport of the commodity• Programmed ocean-going freighter• Manage export documents.

Antioquia, Colombia

Manage incentive program for the national distribution network. Support new projects. Maintain relationship with dealers, and manage information systems. • Enforce sales quotas and manage monthly reporting of dealers’ incentive program.• Operate Yamaha database of dealer sales and inventories.• Upload orders to the system.• Support 12 Yamaha sales people nationally.• Analyze sales force information to develop new campaign ideas.• Manage new incentive campaigns.

Engineer'S Degree, Industrial Engineering

Esl

Coursework – Study abroad on J1 Visa