- Providing Billing and Account Support to AWS Enterprise Customers - Handles cases and escalations from key customers - Customer advocate inside the business for large accounts - Highly involved in internal quality projects, to improve and maintain the excellence of case management - Worked on assessing and proposing a project management solution to track internal projects inside the team

• Customer advocate inside the business engaging on Technical Support escalated cases for Enterprise Infrastructure products (Storage, Server, Networking, Hyper-Converged) • Coordinates the incident resolution while collaborating with stakeholders to manage necessary resources.• Leadership skills applied when managing the cross-functional team engaged on the escalated incident.• Recognized point of contact for high impact escalations and direct customer contact.• Proactively engaging on complex cases and leading calls/meetings.• Source of feedback to the business, which is transformed into process improvement.• Structured the RM training program with Project Management team and reported the progress to the board of managers and director.• Collaborated with Quality Leads and Managers in the Storage team to proactively analyze cases in the backlog and drive closure.• As parallel project, was a ProSupport Brief Centre tour guide, being the first trainee to deliver a tour.

• The KickStart was 18 modules training program inside Dell Technologies.• The module's content included soft skills and technical skills training.• Overview of Dell networking, hyper-converged infrastructure portfolio and VMWare. • Further development of communication, presentation and customer relationship management skills. • Achieved the following certifications throughout this period: - ITIL Foundations Certification - PowerEdge Server Associate Certification - Information Storage and Management Associate Certification

• Identified how the GirlCrew App was being used to improve UX• Reported highlights of the App to the team• Provided full support to users• Applied content moderation on the App• Went through Product Design and UI/UX training• Wire-framed new features• Worked on Apple Store optimization research• Developed growth strategies to the App• Promoted the App in different communication channels• Contributed to content production to GirlCrew blog and campaigns • Organized social events to connect users and straighten GirlCrew community

• Top Sales Performer• Educated and helped customers to have the best experience with the product during trial• Improved Sales day to day processes while exceeding monthly sales targets• Contributed to the design and implementation of workflows for the Sales team • Actively participated in the recruitment process for the Sales team• Worked with both Inbound and Outbound Sales projects• Elaborated proposals for Small Medium Enterprises • Chosen spokesperson to give insights to the Product team on a regular basis• Started as Sales Development Representative (analyzing/prospecting leads) and was promoted to Account Executive in less than a year

• Scientific Research sponsored by The National Council for Scientific and Technological Development• Research field was in negotiation, decision making, game theory, and negotiation styles.• Published two articles, one in an international magazine and another in a Brazilian magazine. • Additionally, the research was presented in a thesis submitted for my Bachelor’s degree.• Specialized in organizational group-decision making and negotiation styles by rationalizing the whole process of decision making for simple and complex problems.

INEPAD is a Brazilian Institute for Teaching and Research in Administration which has almost 15 years of history and works on two main fronts: education and academic research. They have courses in national and international partnerships and through these programs, we have helped train more than 20,000 executives.• Worked on the production and review of all the materials sent by teachers to students• Monitored the online platform• Provided guidance to students on platform usage and experience optimization