Marcela Moldovan Email and Phone Number

Settlement • Investigate non matching and failing trade instructions and take the appropriate actions to ensure settlement of transactions • Liaise with the various parties involved (broker, local custodian, client, etc.) to solve any settlement issue • Monitor and repair or release instructions transiting through our dedicated settlement tool (Globe)Trade Management • In charge of matching and/or repairing instructions before sending the transactions details to Fund Accounting, Record Keeping and Custodian • Ensure that the correct SSIs, Fees, and other essential Data are consistent • Monitor transactions flowing through our in-house tool (Prime MO) Derivatives Clearing • Input the instructions for the institutional clients or check their accuracy in the dedicated tool, taking the markets’ cut-off times into account • Validate the client’s trades, in accordance with the orders confirmed by the brokers and transmitted to the clearing houses • Allocate the validated orders to the client’s accounts Corporate Trust • Answer any investor inquiries received by phone, email, fax or post, regarding a number of investor account matters (including, but not limited to, corporate actions, stock market information, account balances) • Answer inquiries regarding Employee Shareholding Scheme and transmit information to Employee Shareholding Department • Record all investor requests into the dedicated tool (GRC)

• Provided outstanding customer service via checking guests in and out, and maintained rates and cost control• Posted payments and charges and maintained cash drawer• Logged, communicated and followed up on guest needs with appropriate departments via daily reporting system, guest register, marketing data and handled guest request• Resolved guest complaints within scope of authority

• Maintained customer records by updating account information• Provided product or service information to assist customers in making decisions about products to buy• Resolved service problems by clarifying the customer's complaint, explaining the best solution to solve the problem and following up to ensure resolution• Maintained financial accounts by processing customer adjustments and payments• Prepared reports by collecting and analyzing customer information• Contributed to team effort by accomplishing related results as needed

• Offered information and answered products and services questions from customers• Implemented marketing and sales plans based on demand segments• Dealt with complaints from customers and handled their concerns• Performed hospitality related tasks in different areas of the hotel such as the front desk, restaurant, kitchen, bar and housekeeping