Responsible for managing the Operational Continuity Service for the customer Transbank (www.transbank.cl), which is the main electronic payments company in Chile, giving maintenance and support for Siebel platform

Responsible for managing Back-offices and Finance Systems for the Modernization Project at Sodexo Motivacion Chile – implementation of Microsoft Dynamics 365 Finance & Operations in the Cloud, including interfaces between SaaS applications and Sodexo Global Azure, developed under Agile framework (Scrum) by an implementing partner and local and global Sodexo teams (technical and business).

Responsible for designing, implementing, and maintaining the SLA Program for the control of customer contracted service levels in the Managed Cloud Services area. Centrally track service level compliance and failures and ensure that the Team calculates service level metrics in a standardized manner. Train different internal teams in relation to service levels, in order to align them under corporate standards..

Responsible for managing implementation projects in Oracle Managed Cloud Services (which provides application hosting services and Database Technology), following PMI and ITIL practices, in the North American region.• Coordinated teams from India, Australia, Egypt, Europe and the Americas on Oracle Hosting implementation projects for companies in the US, Canada and the UK, in manufacturing, banking, technology, mining, and insurance. Projects developed in Peoplesoft, E-Business Suite, JDE. Meeting on time and budget by 95%

Responsible for managing Regional (LATAM) projects on the Transactional Platform (24x7 full tolerance) through which all ATM/POS networks, Credit/Debit Cards, and Transfers connected to international networks(VISA, MAstercard, Citishare) transactions pass, these projects involve the interfaces development with other platforms. Plan projects, monitor their progress, with reports, and adjustments. Participate in development and production support. Coordinate the work teams distributed throughout the world. Completing the assigned projects within the stipulated deadlines, with optimal quality indices