- Manage programs and transactions for the retailers for Microsoft products- Work closely with internal parties such as Lease Administration, Project Management, Facility Management, and Finance/Accounting teams

- Provide assistance to users resolving issues and enquiries- Assess issues of IT equipment and applications- Work closely with IT department to provide proper assistance- Provide training processes for the new joiners

- Provide language translation for all the tickets raised in Servicenow tool- Work along with the technical team to restore the services impacted- Minimize adverse impact on business and ensure adequate communication with clients, users and respective teams.

- Maintain regular contact with corporate and individual customers- Interact with guest in order to request feedback- Coordinate with front office and other departments to ensure personalized services

- Research, organize and planning seminars for Argentinian companies- Promote cooperation between institutions and enterprises

- Develop international cooperation research projects- Updating donor database- Organize workshops and seminars to promote international cooperation